Customer Success Specialist

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.

The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.

Responsibilities

• Manage assigned customer accounts from onboarding through renewal
• Conduct proactive outreach via phone, email, and virtual meetings
• Drive product adoption and ensure customers are using key features
• Monitor account health and escalate churn risks early
• Respond to customer inquiries and coordinate issue resolution
• Work closely with Sales, Technical Support, and Product teams
• Maintain accurate CRM documentation and account records
• Follow established processes and meet team KPIs
• Support renewal and expansion conversations
• Participate in ongoing product and process training

RequirementsWho You Are

• A clear and professional communicator who is comfortable leading customer conversations
• Proactive and organized in managing follow-ups and account activity
• Comfortable conducting outreach rather than waiting for inbound requests
• Solutions-oriented and calm when addressing customer concerns
• Detail-oriented and accountable for results
• Able to manage multiple accounts simultaneously
• Team-oriented but capable of working independently

Qualifications

• 2+ years in Customer Success, Account Management, or a client-facing role
• Experience managing multiple accounts simultaneously