Customer Success Specialist

About Windcave:

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

About the Role

To play a key part in our growth and expansion, we are seeking results-driven Customer Success Specialists to join our high performing Sales team in Auckland Central. The focus will be to grow and support existing accounts.

Key responsibilities include:

• Provide responsive assistance on commercial queries

• Inform and educate customers about products and features

• Upsell/cross-sell new services to existing customers

• Support and collaborate with cross-functional teams

• Regularly report on key accomplishments and monitor key metrics to identify areas for improvement

About You

The role will suit entry-level candidates and recent graduates who share an interest in the Payment/ Finance Technology sector. You will be enthusiastic about representing a high-growth and market leading organisation and will be motivated to achieve goals.

You will also have:

• Excellent written and verbal communications skills

• Organisational skills and flexibility to both manage field sales and working with the internal team

• Good communication and relationship-building skills to build trust and connection

• Intermediate level knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)

• Awareness of the payments industry and trends would be beneficial

Benefits on offer:

We value our employees and offer competitive benefits, including:

• Competitive salary

• Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday). From 1/12/2026 we will be moving to 4 days' work from office (with Tuesday to Friday as working in office days).

• Discounted health insurance (depending upon eligibility)

Why join us?

At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions.

We are committed to providing:

• A supportive and inclusive environment

• Career development, learning, and long-term career opportunities

• Exciting and challenging projects

• On going training and support

If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story.