Customer Support Agent – German language

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally.Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

• Proficient interaction with a variety of online systems

• Provide accurate, valid and complete information by using

the right methods/tools

• Effectively respond to customer requests and questions by

phone, chat and email

• Deal with and help resolve any customer complaints

• Following operational procedures in every contact with the

customer

Requirements

• FLUENT GERMAN speaker (B2 or higher)

• Proven customer support experience – at least one year

• Familiarity with CRM systems and practices

• Ability to multi-task, prioritize, and manage time effectively

• Excellent English (B2 or higher)

• Excellent communication skills

• Strong customer and service orientation

Benefits

• Competitive salary with attractive commission structure

• Top-tier training provided by industry-leading experts

• Opportunity to grow within a fast-expanding international company

• Positive and supportive team environment

• Comfortable office space in central Belgrade

• Private healthcare plan

• Happy hour