Customer Support Agent (Japanese Speaking)

Our client is a leading multinational online gaming company that focuses on Japanese market.Customer Support Agent (Japanese Speaking)Duties:

• Nurture player relationships via e-mail and live chat

• Resolve customer queries and issues

• Assist in the alignment of promotions across all customer communication channels

• Receive, handle, and translate customers’ KYC documents

• Assist in English to Japanese translation work for new games and promotions

• Perform ad-hoc duties as assigned by supervisor

Requirements:

• Native Japanese speaking and writing skills

• Good command of both written and spoken English and Chinese

• Proficient in MS Office Suite

• Good team player with excellent communication and interpersonal skills

• Self-motivate and able to work under pressure

• Customer-oriented

Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: Delken Group Limited, Rm 1202, 12/F C.C.Wu Building, 302-308 Hennessy Road, Wanchai, HK; email to cv@delken.com.hk or contact 2591-1988 or fax to 2591-1222.

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