Full description

The role involves handling customer inquiries (via phone or email) regarding products managed by our client, a major Japanese IT company. Some training will be provided. Therefore, prior IT experience is not required if the candidate has sufficient call center experience.

Working Hours: 8-hour shifts between 9:00 AM – 11:00 PM (currently 9:00 AM – 6:00 PM JST)

Language Requirements:

Fluent Japanese is mandatory.

Basic English (reading/speaking) is a plus but not required.

Experience & Skills:

Minimum 2 years of experience in call center operations (industry not specified)

Team leadership experience in a call center for at least 1 year is a plus (formal supervisor title not required – team coordination experience is acceptable)

Holding the “IT Passport” (IP) certification is preferred

Any technical support experience with IT products is a plus

Must be comfortable using PCs, with experience in Outlook and Excel

Working Hours: 8-hour shifts between 9:00 AM – 11:00 PM (currently 9:00 AM – 6:00 PM JST)

Language Requirements:

Fluent Japanese is mandatory.

Basic English (reading/speaking) is a plus but not required.

Experience & Skills:

Minimum 2 years of experience in call center operations (industry not specified)

Team leadership experience in a call center for at least 1 year is a plus (formal supervisor title not required – team coordination experience is acceptable)

Holding the “IT Passport” (IP) certification is preferred

Any technical support experience with IT products is a plus

Must be comfortable using PCs, with experience in Outlook and Excel