EducoHire
Customer Support Associate/ Walmart Seller Support, PUNE - ( Job ID - 24184)
- Compensation
- 32K
- Location
- PUNE, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Full description
Job Title: Seller Support Executive – E-commerce
Location: Pune (In-Office | Local Candidates Only)
Salary: Up to ₹32,000 CTC
Employment Type: Full-Time (5.5 Days/Week)
Role Overview
We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.
Key Responsibilities
- Handle seller inquiries via voice, chat, or email and provide timely resolutions.
- Troubleshoot account, listing, and order issues following standard guidelines.
- Escalations management and inter-team coordination for technical queries.
- Maintain logs of customer interactions and performance/CSAT targets.
Eligibility & Skills
- Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.
- Communication: Strong English skills (B2/B2+ level).
- Flexibility: Open to rotational shifts and rotational week-offs.
Perks & Interview Process
- Cab Facility: Free 2-way cab provided (including odd hours).
- Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round