Customer Support Associate with Italian

In this role, you will independently provide customer support services through email, chat, and phone channels to high-profile clients specializing in internet-based searching and video-sharing platforms.

Your objective will be to ensure effective handling of customer inquiries and maintain high service quality standards.

Your tasks:

• Provide high-quality online customer service via email, chat, and phone.

• Deliver efficient troubleshooting and query resolution.

• Identify, qualify and overcome customer objections.

Our requirements:

• Fluency in written and spoken Italian​​.

• Intermediate level of written and verbal English.

• The expected monthly engagement is around 130 hours, subject to mutual arrangements.

• Experience in the call center or customer service industry.

• Excellent communication skills.

• Good analytical and organizational skills.

• High school diploma or equivalent.

• Experience or educational background in the online advertising or marketing field is a plus.

What we offer:

• Civil contract.

• Salary range: 45-47 PLN gross/h.

• Hybrid collaboration from Kraków.

• Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.

• Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed

healthcare or codes for other services such as shopping, travel, massage or food and
many more).

• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

Recruitment process:

• Initial phone interview – we want to get to know you better!

• Language verification.

• Online interview with a recruitment representative and HM.

• You will receive feedback via a call within 2 working days after the interview.

Join our team and apply today!

Aplikuj