kaleris
Customer Support Engineer
- Compensation
- Not disclosed
- Location
- Chennai
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- Education Engineering Degree (B.E / B.Tech - Full Time) in Computer Science or IT related disciplines with CGPA of 7.5 or higher
- Experience 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions Experience in container terminal, shipping,
- Technical Skills Strong analytical and technical troubleshooting skills across various applications and technologies Hands-on experience with JAVA, XML, Apache and client-server applications. Knowledg
- Soft Skills Excellent written and verbal communication in English. Strong Customer Service orientation Detail-oriented, self-motivated and assertive communicator Ability to work in shifts and collabor
Full description
Job Description:
Responsibilities
- Support and troubleshoot software applications
- Manage customer cases/issues through to resolution
- Verify, reproduce and isolate faults in software, as reported by the Customers
- Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
- Serve as customer advocate throughout the customer lifecycle
- Must be willing to work in shift based on business needs
- Apply analytical thinking and strong technical troubleshooting skills
- Learn and adopt new technologies and services
- Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues
- Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives
- Travel as needed and work extended hours under tight deadlines when required
Requirements
- Education
- Engineering Degree (B.E / B.Tech - Full Time) in Computer Science or IT related disciplines with CGPA of 7.5 or higher
- Experience
- 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions
- Experience in container terminal, shipping, or logistics industries preferred.
- Exposure to container terminal automation is a plus.
- Technical Skills
- Strong analytical and technical troubleshooting skills across various applications and technologies
- Hands-on experience with JAVA, XML, Apache and client-server applications.
- Knowledge and experience in coding with Core Java/Groovy is advantageous
- Familiarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)
- Understanding of relational database structures and web-based enterprise solutions
- Soft Skills
- Excellent written and verbal communication in English.
- Strong Customer Service orientation
- Detail-oriented, self-motivated and assertive communicator
- Ability to work in shifts and collaborate in virtual teams across locations
- Leadership, time management and organizational skills
Additional Expertise
- Experience with container terminals and automated systems
- Knowledge of Navis SPARCS, Navis N4/XPS, Radio Server / ECN4
- Familiarity with Windows Server (including clustering), VMware, networking (TCP/IP), Linux/Unix, Hibernate.
- Knowledge and experience in writing code using Groovy, Core Java extensions, or other programming language experience is a plus