Full description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients, particularly in the healthcare sector. This role requires excellent communication skills and the ability to handle customer inquiries effectively, ensuring a high level of satisfaction.

Key Responsibilities:

Respond to customer inquiries via voice calls, providing accurate information and resolving issues promptly.
Assist customers with their queries related to healthcare services, ensuring a clear understanding of their needs.
Maintain a positive and professional demeanor while interacting with clients from the US and UK.
Work in a night shift environment, adapting to the demands of international time zones.
Collaborate with team members to improve service delivery and customer experience.
Document customer interactions and feedback for continuous improvement.

Required Skills:

Strong verbal communication skills in English.
Experience in customer support, customer service, call center, or BPO environments.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Familiarity with international processes and customer handling.
A proactive approach to problem-solving and customer satisfaction.

If you are passionate about helping others and thrive in a customer-centric role, we encourage you to apply for this exciting opportunity to make a difference in the lives of our clients.