Customer Support Executive

Gulmohar Health Care Private Limited is a leading provider
of high-quality medical equipment and pharmaceutical products in India. Based
in New Delhi, we specialize in the service and sales of a diverse range of
medical devices, including advanced ICU ventilators, infusion pumps, and
respiratory care solutions. Our commitment to excellence ensures that
healthcare professionals have access to reliable and innovative equipment,
enhancing patient care across various medical settings.

Roles Description:

The Customer Support
Executive will be responsible for managing end-to-end customer communication
and follow-ups through calls, emails, and messages. The role includes
coordinating with the sales team for sales and quotation follow-ups, ensuring
timely responses, and maintaining strong professional relationships with
customers.

Key Responsibilities:

· Handle end-to-end customer follow-ups through
calls, emails, and messages.

· Build and maintain strong customer relationships
with regular and professional communication.

· Coordinate with the sales team for sales
follow-ups, quotation follow-ups, and order status updates.

· Collect and document customer feedback from
sales calls to installation.

· Ensure smooth coordination during installation
and delivery stages.

· Manage post-sales follow-ups, including customer
satisfaction and support requirements.

· Provide after-sales support and escalate issues
as per defined SLA timelines.

· Maintain proper records of customer interactions
and follow-ups.

Requirements

Required Skills:

· Excellent communication skills (Hindi &
English).

· Strong calling and follow-up skills.

· Customer-centric approach with good
relationship-building abilities.

· Basic knowledge of email communication and CRM
systems.

Experience:

1–3 years (Experience in customer support or sales
coordination preferred)

Benefits

Benefits:

Cell phone reimbursement

Health insurance

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