Customer Support Executive (Leegality)
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 1+ years
- Category
- Support
- Posted
Skills
Must have
- 1-3 years of experience as a Customer Support Specialist or similar CS role.
- Experience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.
- Should be able to effectively use MS Word, Excel, PPT
- Understanding of basic tech like API's, SDK would be preferred especially how CRM systems work, using support desk and remote support tools.
- Excellent communication and problem-solving skills with the ability to remain composed in tough situations.
- Multi-tasking abilities with an agile approach.
- Need to have knowledge on tools like metabase,elastic search, kibana
- Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.
Full description
This is a remote position.
About Leegality:Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy and secure way.
We have multiple products across 2 categories:
Document Infrastructure:
Products that help businesses build paperless processes at scale:
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Document Execution Workflow: A unified platform for businesses to digitally execute (eSign, eStamp, Template Pre-fill, Document Fraud Prevention etc.) agreements, forms and other documents in a compliant way. Currently in use by 2000+ Indian businesses from giants like HDFC and SBI Cards to high-growth disruptors like goDigit and Cars24.
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Contract Management: An AI-powered platform for businesses to quickly review, negotiate and take action on contracts
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Signstation: A simple platform for businesses to digitally sign simple documents like invoices, policies and letters in a cost effective manner
Consent Infrastructure:
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Consentin: An end-to-end DPDP and Privacy compliance platform for Indian businesses
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Consentin Lens: A data discovery platform for businesses to identify the personal data they collect and store.
If you’re interested in building mission critical software that operates at population scale (75 million + Indians have signed at least one document through Leegality) then join Leegality.
Curious about our impact? Explore our customer success stories: leegality.com/case-studies
Our Culture :
At Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate — not just values on paper. Our team rated us an incredible 97 eNPS for FY 2023–24 — the highest among 175+ startups surveyed.
We focus deeply on helping our people grow and stay motivated. Some of the perks you’ll enjoy:
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Flexible working hours
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Hybrid work setup
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Bi-annual performance appraisals
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A culture that rewards initiative, curiosity, and impact
If you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality.