Customer Support Executive

Dear Applicant,Greetings from PMI Solutions: Professional Management Institute!

We are pleased to share the Job Description for the role of Customer Support Executive at PMI Solutions.

Role Overview

The role involves conducting telephonic interactions with candidates, assessing their suitability for job openings, maintaining interview records, and coordinating recruitment activities with internal teams.

Key Responsibilities

• Conduct telephonic interviews to assess candidates' qualifications, experience, communication skills, and suitability.
• Maintain accurate interview records, feedback, assessment details, and follow-up status.
• Coordinate with internal teams and client partners regarding hiring requirements.
• Communicate interview schedules, feedback, selection status, and joining updates to candidates.
• Follow up with candidates and support recruitment activities as per business requirements.

Shift Structure & Timings

• Work Location: Permanent Work From Home (WFH)
• Shift Timing: 10:00 AM to 7:30 PM
• Login Duration: 9 hours 30 minutes daily. Incomplete hours must be completed beyond 7:30 PM.
• Breaks: 1 hour + 30 minutes buffer
• Working Days: 6 days a week (Sunday fixed off)
• System: Laptop/Desktop, stable Wi-Fi, and power backup.

Note: A shift extension of 3060 minutes may be required as per business needs.

Targets & Performance

• Daily target: Generally 2550 candidate profiles, depending on team allocation and process requirements.
• Final targets will be communicated during OJT.
• Performance will be assessed on interview quality, communication, follow-ups, and productivity.

Training & Compensation

• Training: 10 days (5 days training + 5 days OJT).
• Certification: Mandatory to proceed further.
• Training Payout: Payable during F&F, as per policy.
• Salary Credit: 12th of every month.
• Probation: 3 months.
• Resignation: As per employment terms and company policy.

Leave & Joining Bonus

• Paid Leave: 1 day per month; not applicable during the first month.
• No leave bucket is maintained; unused leave lapses monthly, subject to applicable policy and law.
• Joining Bonus: 2,000 after successful completion of 3-month probation, subject to performance and policy compliance.

Mandatory WFH Setup

Candidates must submit and get the following proofs verified before further interview rounds:

• Laptop/Desktop
• Wi-Fi with minimum 100 Mbps speed
• Power backup
• Headphones/Headset with microphone

CRGC Policy

Employees may be required to contribute 5% or 10% of monthly salary, depending on their role/designation. The accumulated fund carries 10% annual interest, subject to policy. After a 12-month lock-in, eligible employees may request up to 50% emergency withdrawal with 30 days' prior notice. The remaining balance will be settled as per the applicable F&F policy.
Important: Candidates should review the job responsibilities, compensation, attendance requirements, working conditions, and company policies before accepting the offer.
If you understand and agree with the above terms, please be prepared for the upcoming comprehensive interview round.

Recruitment Fraud Disclaimer

PMI Solutions does not charge any recruitment fees. Official communication is sent only through authorized company email IDs. Avoid suspicious job offers or payment requests, and do not share personal or financial information.
For clarification, please contact our authorized HR team through official communication channels.

Regards,HR TeamPMI Solutions: Professional Management Institute