Customer Support Manager

"At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that C.A.R.E is at the heart of everything we do. Opal HealthCare is one of Australia's leading private aged care providers, with over 150 Care Communities, caring for more than 14,000 residents and supporting over 23,000 team members nationwide.Permanent | Full-time | Monday to Friday About the RoleWe're looking for an experienced and customer-focused Customer Support Manager to lead admissions, occupancy growth, administration, and customer service within our Care Community. Working closely with the General Manager, you'll be responsible for delivering an exceptional customer experience while supporting sales, team leadership, and operational excellence.About Ivanhoe Grand Care CommunityLocated in the heart of leafy Ivanhoe, Ivanhoe Grand Care Community offers a premium workplace in one of Melbourne’s most sought-after neighbourhoods. Purpose-built with contemporary design and centred around a striking glass atrium, the home features beautifully appointed living spaces, landscaped courtyards, a café, piano lounge, library, gym, hair and beauty salon, and dedicated memory care neighbourhood. Team members enjoy being part of a supportive and professional environment committed to delivering exceptional, person-centred care. With a strong focus on wellbeing, connection, and career development, Ivanhoe Grand is a rewarding place to grow your skills and make a meaningful difference every day.What You'll DoLead the customer journey from first enquiry through to admission and move-inDrive occupancy growth through proactive sales and relationship managementConduct tours and support prospective residents and families through the aged care admission processManage customer enquiries, sales pipelines, and admissions administrationLead and support the administration and customer support teamDeliver exceptional front-of-house, reception, and customer service experiencesBuild strong relationships with residents, families, referrers, and community stakeholdersSupport payroll, roster administration, invoicing, accounts, and operational administration functionsEnsure accurate record management, compliance, and reporting across business systemsIdentify opportunities to improve customer experience, occupancy, and operational efficiency Benefits & RewardsPermanent full-time opportunityCompetitive salary package plus 12% superannuationPaid parental leave and flexible public holiday optionsOngoing learning and development through the Opal HealthCare AcademyState and national career progression opportunitiesTeam Member discounts, wellbeing programs and recognition initiativesUp to $5,000 referral bonus for eligible referralsIndustry-leading systems, technology and innovationSupportive leadership team and rewarding career pathwaysWhat You'll BringProven experience in sales, admissions, customer service, or business developmentStrong ability to build relationships and deliver exceptional customer experiencesDemonstrated experience achieving sales and occupancy targetsExperience leading and developing administration or customer service teamsExcellent communication, organisational, and time management skillsStrong attention to detail and ability to manage competing prioritiesExperience with CRM systems, Salesforce experience highly regardedTertiary qualification in Business, Administration, Marketing, or a related field highly regardedWillingness to complete:Pre-employment medicalPolice CheckNDIS Worker Screening CheckMake a Meaningful MoveJoin a team that values your leadership, supports your growth, and empowers you to make a real difference to residents, families, and communities.Apply now to take the next step in your career with Opal HealthCare.