Customer Support Officer

Your responsibilities

• Customer Onboarding:

Perform new customer setup, including accurate master data entry into internal systems.

• Sample Requests Management:

Process and coordinate customer sample requests for material validation and approval, using Salesforce.

• Customer Queries:

Monitor, follow up, and respond to customer inquiries related to the Lead-to-Order process in a timely and professional manner (providing standard quality documentation).

• Customer Complaints Handling:

Manage incoming customer complaints, track progress, and follow up on interim and final reports to ensure clear communication and satisfactory resolution.

• Administrative Support:

Assist with general back office tasks, documentation, and internal coordination across departments.

What we ask

• Experience in administrative, back office, or customer service roles preferred

• Strong attention to detail and organizational skills

• Ability to manage multiple tasks and meet deadlines

• Proficiency in Microsoft Office (especially Excel and Outlook)

• Experience with Salesforce or similar CRM systems is an advantage

• Excellent communication skills in English (additional languages are a plus)

• Customer-oriented mindset with a proactive approach

What we offer

• A collaborative and supportive work environment

• Opportunities for learning and professional development

• Exposure to international customer processes