Customer Support & Operations Executive (Female)

• Build and maintain strong, long-term relationships with corporate clients through regular communication, proactive support, and effective account coordination.

• Serve as the primary point of contact for corporate clients, trainers, and internal stakeholders, ensuring clear communication and alignment on training objectives, expectations, and timelines.

• Coordinate and manage corporate training programs end-to-end, including planning, scheduling, participant coordination, and execution across multiple clients.

• Manage participant coordination for online certification programs and corporate training initiatives, ensuring timely communication and a seamless learning experience.

• Coordinate trainer allocation, session scheduling, and calendar management to ensure optimal resource utilization and smooth program delivery.

• Monitor training quality and participant experience, proactively addressing concerns and ensuring consistent service standards.

• Conduct post-training follow-ups with corporate clients and participants to gather feedback, evaluate training effectiveness, and identify opportunities for continuous improvement.

• Coordinate and provide operational support for face-to-face retail training batches, ensuring effective scheduling, participant communication, and smooth execution.

• Maintain and regularly update the internal trainer calendar, ensuring accurate scheduling, trainer availability, and coordination across training programs.

• Collaborate with internal departments to resolve operational challenges, streamline coordination, and ensure the timely delivery of training programs.

Requirements

• Minimum of 2 years of experience in corporate client servicing, customer relationship management, training coordination, or a similar client-facing role.

• Strong verbal and written communication skills, with the ability to interact professionally with corporate clients, trainers, participants, and internal stakeholders.

• Proven ability to build and maintain client relationships while delivering a high standard of customer service.

• Experience coordinating training programs, managing schedules, and handling multiple clients or projects simultaneously.

• Strong organizational, planning, and time-management skills, with the ability to prioritize competing requirements and meet deadlines.

• Demonstrated ability to resolve client concerns, manage expectations, and address operational challenges proactively.

• Ability to coordinate effectively with cross-functional teams and manage stakeholder expectations throughout the training lifecycle.