Customer Support & Order Management Specialist | AU Fitness Industry (Remote)
- Compensation
- Not disclosed
- Location
- Metro Manila, Philippines
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- 2–3 years supporting Australian customers
- Experience in customer support, order management, or e-commerce support
- Superior written and verbal English communication skills
- Strong attention to detail and customer-first mindset
- Ability to work independently in a remote environment
- Genuine interest in fitness / weight training / gym equipment (important)
- Must be able to demonstrate basic knowledge of gym equipment during interview
Full description
Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)Work From Home | Full-Time | AU Hours | PH-Based
About the Role
We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support.
This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment. You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.
Key ResponsibilitiesCustomer Support
-
Respond to product enquiries via phone, email, and online channels
-
Support after-hours customer enquiries as needed
-
Provide after-sales support and resolve customer concerns
-
Assist customers with product questions and recommendations
Order Management
-
Process customer orders accurately and efficiently
-
Manage order tracking and provide shipment updates
-
Coordinate delivery scheduling and customer communication
-
Support issue resolution relating to orders, returns, and fulfilment
Customer Experience Support
-
Ensure a seamless customer journey from enquiry through delivery
-
Handle escalations professionally and maintain customer satisfaction
-
Support continuous improvements in customer service processes
Requirements
-
2–3 years supporting Australian customers
-
Experience in customer support, order management, or e-commerce support
-
Superior written and verbal English communication skills
-
Strong attention to detail and customer-first mindset
-
Ability to work independently in a remote environment
-
Genuine interest in fitness / weight training / gym equipment (important)
-
Must be able to demonstrate basic knowledge of gym equipment during interview
Systems & Tools
-
CRM / Customer Support Platforms
-
Order Management Systems
-
E-commerce Platforms (preferred)
-
Microsoft Office / Google Workspace