Customer Support Representative

Corporate Summary

At ECS Inc. International, our mission is to create relationships to enrich your life through technology. We accomplish this by assembling the best team we can to provide cutting edge products and assisting our customers to create, build, and maintain the most technologically advanced and reliable products in the world today. We are headquartered in Lenexa, Kansas and have a global support system of more than 28 locations that include manufacturing facilities, logistics centers and support in South Korea, Japan, China, Singapore, India, Western and Eastern Europe, and the United States.

For more information on what we do and how we do it, please refer to www.ecsxtal.com.

Position Summary

Are you someone who values focus and accuracy in your work? Looking for an organization where you can grow your knowledge, become an expert and excel in your role?

A Customer Support Representative at ECS is known internally and externally for being responsive and dependable arm of the Inside Sales team. The consistency and accuracy of the Customer Service Representative while executing daily purchase orders, weekly backlog reports, and other reporting are vital to the day-to-day operations. As a part of the tenured Sales team at ECS, a Customer Support Representative would be in reliable communication with the Regional Sales Managers, Inside Sales Team, Order Fulfillment team and distribution customers to provide up-to-date information about orders with confidence.

If you are someone who enjoys predictable workflows and takes pride in your accuracy and dependability, you will feel at home as an ECS Customer Service Representative.

Essential Duties and Responsibilities

• Maintain accuracy when entering daily customer purchase orders efficiently
• Respond to internal and external requests reliably abiding by ECS’ response expectations
• Review backlog reports upon request utilizing historical and team knowledge to deliver a high standard of customer service
• Diligently execute sales order and purchase order changes carefully and with precision
• Collaboratively communicate with other departments to gain knowledge of the systems and processes
• Perform other duties as assigned.

Education and/or Experience

• High school diploma or GED equivalent required

Qualifications

Success in this position means

• Being comfortable working independently
• Maintaining a level of organization
• A high level of consistency
• Collaborative communication
• Attention to detail
• The ability to maintain workflows

Ideally, you have experience with or in

• Microsoft Office 365 (Excel, Work, Outlook, etc.)
• SAP B1 or an equivalent ERP system

Benefit Package

• Medical, Dental, and Vision Premiums – Includes Family
• Group Life / AD&D Premiums
• Short-Term and Long-Term Disability Premiums
• 401K match up to 3%, Safe Harbor match
• Employer-funded Cash Balance Pension Plan
• 8 Paid Holidays
• Additional Paid Time Off
• Other Benefit Offerings:
• Health Savings Account
• 529 Education Fund
• AND MORE

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.