Customer Support Representative (French)

Location: Greece
Training Start Date: 05/06/2026

Join a dynamic international team and grow your career in the fintech industry.

About the Role

As a French-speaking Customer Support Representative, you will support B2B clients with payment account and POS-related inquiries. You will act as the first point of contact, helping businesses across Europe ensure smooth and secure payment operations.

Key Responsibilities

Handle inbound calls, chats, and emails from B2B customers
Assist with account verification, transaction issues, and POS troubleshooting
Guide clients on best practices for using payment systems efficiently
Escalate complex cases and follow up until resolution
Deliver a professional, proactive, and customer-focused experience

Requirements

French level C1/C2 and strong English level C1
Previous customer service experience is an advantage
Basic technical troubleshooting skills
Strong communication and problem-solving abilities
Customer-oriented, adaptable, and empathetic mindset

Salary & Benefits

Base Salary: €1,100 gross/month × 14 salaries (€15,400 annual gross)
Performance Bonus: Up to €150/month
Fully paid training (3 weeks)
Healthcare benefits and employee discounts
Career growth and development opportunities
Free online Greek language courses
Modern office environment with relaxing break areas
International and inclusive work culture

Work Schedule

Rotational shifts Monday–Sunday
8-hour shifts | 40 hours/week
24/7 operations including night and weekend shifts

Relocation Package

2 weeks hotel accommodation covered
Flight ticket within the EU
Airport pickup upon arrival
Real estate agency fee covered

Required Documents

EU Citizenship OR
Full-purpose or Specific-purpose Work Permit for Greece OR
Refugee Certificate of Protection

Hiring Process

• Application Review
• Online Language Tests
• Client Interview

Apply now and become part of a fast-growing fintech support team in Greece.