Customer Support Representative (Japanese Speaker)

Job summary

The Customer Service Specialist (Japanese Speaking) will be responsible for providing exceptional customer support to our Japanese-speaking clients. This role involves resolving customer inquiries, offering product and service information, and ensuring a high level of customer satisfaction. The position requires effective communication skills in Japanese and English and a deep understanding of our products and services.

Job responsibilities:

• Respond to customer inquiries via phone, email, and chat in Japanese and English.

• Provide accurate information about products and services.

• Resolve customer complaints and issues promptly and effectively.

• Maintain a high level of professionalism and empathy in all customer interactions.

• Document and track customer interactions and resolutions in the CRM system.

• Collaborate with other departments to resolve complex customer issues.

• Identify and report trends in customer feedback to improve products and services.

• Assist in developing customer service policies and procedures.

Job requirements:

• Fluency in Japanese and English, both written and spoken.

• Previous experience in a customer service role is preferred.

• Strong communication and interpersonal skills.

• Excellent problem-solving abilities and a customer-focused mindset.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite and experience with CRM software is an advantage.

• Ability to handle multiple tasks simultaneously and manage time effectively.

Education:

• Diploma or equivalent.

• A degree in a related field is a plus.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to **maria@asiarecruit.com.my.

Consultant in charge of the role:Maria Peter**
Recruitment Consultant
WhatsApp no: +60 18-957 6811