Customer Support Representative

Shift Timings: 09:00pm to 06:00am IST / 8:30pm to 5:30am IST /1:00pm to 10:00pm IST

We are looking for highly focused individuals with basic computer proficiency to join our team as Remote Surveillance Customer Service Representatives.

This role is ideal for those who can remain attentive for extended periods, process information quickly, and communicate effectively.

The position involves monitoring security systems, handling alarms from various portals, reviewing footage for verification, and coordinating with law enforcement when required.

This is an excellent opportunity to work in one of the fastest-growing industries globally.

If you have a keen eye for detail, the ability to work under pressure, and a willingness to adapt to new technologies, this role is perfect for you.

Gamers are welcome if you excel at maintaining concentration and reacting swiftly, you'll fit right in!

Key Responsibilities include but are not limited to -

1. Remote Monitoring & Alarm Handling

Continuously monitor live surveillance feeds for security breaches, suspicious activity, or incidents.

Assess and respond to alarms triggered on various platforms, ensuring prompt action.

Accurately classify alarms as genuine threats, false alerts, or technical errors.

Escalate critical situations to supervisors or emergency responders when necessary.

2. Video Review & Verification

Review recorded footage to verify incidents and identify any unauthorized activity.

Compare current incidents with past recordings to detect patterns or recurring threats.

Maintain accurate records of reviewed footage, noting timestamps and key details.

3. Communication & Incident Reporting

Communicate professionally with law enforcement, security teams, and emergency responders when necessary.

Provide real-time updates and clear descriptions of incidents over the phone or via written reports

Ensure accurate documentation of all incidents, including time, location, and actions taken.

Prepare and submit daily or shift-end reports summarizing activities and incidents handled.

4. Technical & System Management

Operate various surveillance software and tools efficiently.

Use Microsoft Word and Excel to document and organize reports

Troubleshoot minor technical issues related to system connectivity or alerts.

Follow operational procedures for handling security threats and system errors.

Required Skills & Qualifications -

1. Technical Skills

Basic proficiency with computers and applications such as MS Excel, MS Word, and web-based tools.

Familiarity with operating multiple screens and software applications simultaneously. Ability to quickly learn and adapt to new security monitoring platforms.

2. Focus & Attention to Detail

Strong ability to stay focused for extended periods and monitor multiple screens at once.

Keen attention to detail to detect unusual activities and assess security threats.

3. Communication & Problem-Solving

Ability to communicate clearly and professionally in English, both spoken and written.

Strong decision-making skills to assess situations and take appropriate actions quickly.

Ability to remain calm under pressure and handle emergency situations efficiently.

4. Work Ethic & Adaptability

Willingness to work in a fast-paced, high-alert environment.

Ability to work in rotating shifts, including nights, weekends, and holidays.

Punctuality and reliability to ensure smooth shift transitions.

5. Preferred Qualifications (Can vary for different divisions)

Prior experience in customer service, security monitoring, or surveillance operations is a plus.

Background in gaming or eSports is a plus, as these skills translate well to high-focus tasks.

Experience in handling emergency communications or working with security agencies is an advantage.

Why Join Us

1. Growing Industry & Career Stability, Competitive Pay

Remote surveillance is one of the fastest-growing industries globally, offering long-term career prospects.

Be part of a field that plays a critical role in security and crime prevention worldwide.

Earn a competitive salary.

2. Work in a High-Tech & Engaging Environment

Gain hands-on experience with advanced surveillance technologies and security systems.

Work in a dynamic setting that keeps you engaged and mentally stimulated.

3. Skill Development & Career Growth

Learn valuable skills such as real-time decision-making, emergency communication, and report writing.

Opportunities to advance into leadership roles based on performance and expertise.

4. A Team That Values Your Skills

Work with a supportive and professional team that values your focus and dedication.

Gamers are welcome if you have the ability to focus for long hours and process information quickly, this role is perfect for you!

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Pay: 19,700.00 - 25,000.00 per month

Benefits:

Food provided

Leave encashment

Paid time off

Provident Fund

Experience:

Total Work: 0 - 1 Year (Preferred)