Customer Support Representative

Job Description Fresher Hiring | Hyderabad

Company: Waterleaf Consultancy
Job Location: Mindspace, Hyderabad
Experience: Freshers (2023 - 2026 pass-outs)
Salary: 3 LPA

Job Overview

Waterleaf Consultancy is hiring enthusiastic and motivated fresh graduates for an exciting entry-level opportunity in Hyderabad. Candidates with good communication skills, a positive attitude, and a willingness to learn are encouraged to apply.

Eligibility Criteria

• Any graduate (2023, 2024, 2025, and 2026 pass-outs).
• Freshers are eligible to apply.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Ability to understand and follow process guidelines.
• Immediate joiners preferred.

Roles and Responsibilities

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• Handle customer queries professionally and provide appropriate resolutions.
• Communicate with customers effectively through voice or other assigned communication channels.
• Understand customer requirements and provide accurate information.
• Maintain a professional and customer-friendly approach during interactions.
• Follow standard operating procedures (SOPs) and company policies.
• Maintain accurate records of customer interactions and update information in the system.
• Escalate complex issues to the concerned department or supervisor whenever required.
• Achieve assigned productivity, quality, and performance targets.
• Ensure customer satisfaction through effective communication and problem-solving.
• Coordinate with team members and managers to ensure smooth process operations.
• Maintain confidentiality of customer information and company data.
• Be flexible to work in rotational shifts, if required by the process.

Selection Process

• HR Interview
• Versant Communication Assessment
• Operations Round with Manager

Salary and Benefits

• CTC: 3 LPA.
• One-way cab facility provided.
• One-way travel allowance provided.
• Opportunity for freshers to start their professional careers.

Work Location

Mindspace, Hyderabad.

How to Apply

Interested candidates can contact us or share their updated resumes using the details below.

Contact Person: David
Mobile: hidden_mobile
Email: david@waterleafconsultants.com

Apply now and kick-start your career with Waterleaf Consultancy!