Customer Support Specialist

We are seeking a dedicated Customer Support Specialist to join our team in Karnataka. The ideal candidate will be responsible for managing customer inquiries and ensuring a high level of customer satisfaction. This role involves case management, ticket resolution, and advocating for customer needs within the organization. The Customer Support Specialist will work closely with various departments to resolve issues and improve service delivery. Key responsibilities include handling customer tickets, maintaining service level agreements (SLA), and monitoring customer satisfaction (CSAT) metrics. The successful candidate will possess strong communication skills, a customer-centric mindset, and the ability to work collaboratively in a fast-paced environment. Familiarity with CRM systems and case management processes is essential. If you are passionate about providing exceptional customer service and have a knack for problem-solving, we encourage you to apply.