Customer Support Specialist - Healthcare
- Compensation
- Not disclosed
- Location
- Querétaro, MX
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Support
- Posted
Skills
Must have
- 1+ year of experience in Customer Service, Client Support, or a similar role (highly preferred).
- Professional/Advanced English level (spoken and written) — daily interaction with English-speaking clients.
- Experience working with U.S.-based clients or companies (highly preferred).
- Strong communication skills and customer-oriented mindset.
- Comfortable working with computers and learning internal systems.
- Ability to work independently, manage follow-ups, and stay organized.
Nice to have
- Experience in BPO, Shared Services, SaaS, Healthcare, or international call centers.
- Familiarity with case management, ticketing systems, or CRM tools.
Full description
Company Description
MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.
Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.
Job Description
About the Role
Credentialing Specialist – Customer-Focused, English-Driven Role
We are looking for a Credentialing Specialist with a customer service background to support U.S.-based healthcare providers throughout the credentialing process. This role is ideal for professionals who already have experience working with English-speaking clients and want to build a long-term career in healthcare operations.
No prior credentialing experience is required — we provide full training.
Customer service experience in English is highly preferred.
What You’ll Do
- Communicate daily with U.S.-based healthcare professionals via email and internal systems.
- Manage and follow up on credentialing cases, ensuring accurate documentation and compliance.
- Maintain clear, professional communication with clients regarding requirements, timelines, and status updates.
- Track and document information in internal systems with a high level of accuracy.
- Collaborate closely with internal teams to ensure smooth case resolution.
- Handle sensitive information with professionalism and confidentiality.
Qualifications
Required Qualifications
- 1+ year of experience in Customer Service, Client Support, or a similar role (highly preferred).
- Professional/Advanced English level (spoken and written) — daily interaction with English-speaking clients.
- Experience working with U.S.-based clients or companies (highly preferred).
- Strong communication skills and customer-oriented mindset.
- Comfortable working with computers and learning internal systems.
- Ability to work independently, manage follow-ups, and stay organized.