Customer Support Specialist

At Morning, we're looking for a Customer Support Specialist to help our customers use our product and resolve any issues they encounter along the way.

In this role, you'll assist customers through chat, WhatsApp, and email, answer questions, troubleshoot issues, and guide customers toward the right solutions. You'll learn our product, work with internal teams when needed, and help ensure our customers receive clear, helpful, and professional support.

What You'll Do

• Respond to customer inquiries via chat, WhatsApp, and email.
• Help customers use our product and resolve issues they encounter.
• Investigate problems, ask the right questions, and find solutions.
• Follow up on open inquiries to ensure customers receive the support they need.
• Work with teammates and other teams when additional help is needed.
• Learn our product, tools, and processes to provide accurate and effective support.

Why Morning?

At Morning, you'll join a team that helps small businesses manage their day-to-day operations.

You'll get to know our product, develop your problem-solving skills, and make a real difference by helping customers get the most out of it.

• Hybrid work model: 3 days in the office and 2 days working from home.

Requirements

• At least 2 years of experience in customer service or customer support, including written communication with customers.
• Native-level Hebrew, with excellent written communication skills.
• Good written English and fluent reading comprehension.
• Ability to learn new systems and processes independently.
• Good problem-solving skills, attention to detail, and a practical approach to resolving issues.
• Ability to communicate patiently and professionally with customers, including when handling challenging situations.
• The ability to work independently as part of a team.