Customer Support Specialist (Portuguese + English)

Location: Greece, Athens

Working model: remotely within Greece

Role Overview: We are seeking a dedicated Customer Support Specialist fluent in Portuguese and English to join our dynamic team in Athens. As a Customer Support Specialist, you will be the first point of contact for our Polish-speaking customers, providing exceptional service and resolving inquiries via phone, email, and chat.

Key Responsibilities:

• Handle inbound customer inquiries and issues in a professional and timely manner.
• Ensure customer satisfaction through effective communication and problem-solving skills.
• Document all interactions accurately in the CRM system.
• Collaborate with other departments to escalate and resolve complex issues.
• Meet individual and team performance targets.

Schedule: Monday to Sunday, 09:00-23:00 (Shift rotation applies)

Compensation:

• Monthly gross salary: 1,100 EUR
• Monthly Performance Bonus: 110 EUR

Benefits:

• Health care benefits and various discounts
• Comprehensive training by certified instructors
• Opportunities for professional growth and development
• Participation in special events and community initiatives
• Free online Greek language courses
• State-of-the-art working environment with relaxing break areas
• Employment at a Great Place to Work-Certified Company that values diversity

Requirements:

• Native proficiency in Portuguese and fluent in English (C1 level or higher)
• EU citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees)

Hiring Process:

• Initial review of applications
• Language proficiency online tests
• Client's interview

Start date: 27.01.2025