Customer Support Specialist (Remote / On-site) - Greece

Job Title: Customer Support Specialist (Remote / On-site) - Greece

Languages Required:

• Italian + English

• French + English

• Portuguese + English

Location: Athens, Greece On-site or Remote (within Greece)

About the Role:

We are looking for motivated and customer-oriented Customer Support Specialists fluent in English along with one of the following languages: Italian, French, or Portuguese. In this role, you will assist international clients via chat, email, and phone, providing top-tier service and issue resolution.

Key Responsibilities:

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.

• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.

• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.

• Collaborate with team members and internal departments to escalate complex cases.

Requirements:

• Fluency (C1/C2) in Italian, French, OR Portuguese.

• Professional working proficiency B2 in English.

• Strong communication and interpersonal skills.

• Basic computer literacy and ability to adapt to new software tools.

• Previous experience in customer support or call center operations is a plus, but not required.

• Eligible to work in Greece (EU citizenship or valid work permit).

What We Offer:

• Competitive salary package + language bonuses.

• Flexible work arrangements (On-site in Athens or Remote options).

• Relocation support package for candidates moving to Greece (if applicable).

• Complete training and onboarding program.

• Opportunities for career growth in an international environment.

you can also send me your CV via email: mohammad.alireza@cbtalents.org