Customer Support Specialist with Italian OR German

Customer Support Specialist with Italian OR German

This role will be responsible for providing exceptional service to our German-speaking OR Italian-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

ROLES & RESPONSIBILITIES

• Respond promptly and professionally to inbound calls and emails from German-speaking customers regarding their transactions, needs, or issues.

• Listen actively to customers, empathize with their concerns, and provide practical solutions in German or Italian

• Build and maintain strong relationships with German/Italian-speaking customers and colleagues based on trust and reliability.

• Utilize company software and tools effectively to assist German-speaking customers and maintain accurate records.

• Adhere to departmental metrics and goals while consistently delivering excellent customer service.

• Make appropriate product or service recommendations to German-speaking customers based on their needs.

POSITION REQUIREMENTS

• High school diploma or equivalent (college education preferred).

• Fluency in English and at least B2-level proficiency in German or Italian

• Minimum of 1 year of experience in customer service or call center roles.

• Proficiency in MS Office and internet navigation.

• Ability to work flexible schedules and adapt to changing priorities.

• Customer-focused mindset with attention to detail and problem-solving skills.

PERKS & BENEFITS

• Language courses

• Udemy e-learning platform

• Medical care package for the employee and family with the ‘Freedom of Treatment’ service

• Life insurance on preferential terms

• Multisport card

• Integration activities - ping pong in the office, board games, volunteer projects

• Employee referral scheme