Customer Support with Czech for Social Media
- Compensation
- Not disclosed
- Location
- Lisboa
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Marketing
- Posted
Skills
Must have
- Czech language at C2 level
- English language at B2 level
- Strong understanding of e-commerce platforms.
- Excellent communication and customer service skills.
- Empathy and rational decision-making abilities.
- Ability to manage high contact volumes during peak periods.
- Team-oriented with a proactive attitude.
Full description
- Easy online recruitment process (phone call and video interview)
- Work on-site in Lisbon - relocation packaga availableAbout the role:
As a Customer Support Representative, you will provide support to users of a leading e-commerce platform via inbound and outbound calls. You will assist with platform-related inquiries, resolve issues efficiently, and escalate cases when necessary.
What you will do:
- Handle inbound and outbound calls professionally.
- Investigate and resolve issues related to orders, logistics, and accounts.
- Ensure cases are handled within agreed quality and time standards.
- Escalate complex cases according to company procedures.
What we’re looking for:
- Czech language at C2 level
- English language at B2 level
- Strong understanding of e-commerce platforms.
- Excellent communication and customer service skills.
- Empathy and rational decision-making abilities.
- Ability to manage high contact volumes during peak periods.
- Team-oriented with a proactive attitude.
What we offer:
- Base salary:920€ (gross) 14 times per year
- Welcome bonus: 1500€
- Complexity bonus (gross): 45€ x 11
- Meal allowance: 7,23€ per workday (paid in meal card)
- Health insurance
- Schedule: Monday - Sunday, 8:00-17:00 or 9:00-18:00 (rotative shifts), always two days off
RELOCATION PACKAGE FOR CANDIDATES MOVING FROM ABROAD!
Note: EU citizenship or full working rights in Portugal are required!!
Are you ready to embark on a new journey in your career?
Apply today!
Real Recruitment Solutions – as a recruitment agency, we support you throughout the entire recruitment process.
By submitting your application, you consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and our clients. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.