Cyber & Digital Health / Digital Adoption Senior Manager

Summary of Role Purpose:

As a Senior Manager within KPMG’s Digital Health team, you will take a senior leadership role in helping healthcare organisations deliver meaningful, measurable adoption of digital health technologies on the frontline. The role is focused on turning digital investment into sustained clinical, operational, workforce and financial value through adoption, change, implementation, optimisation and benefits realisation.

You will work with executive stakeholders across national, regional and provider healthcare organisations to define future-state digital capabilities, develop

transformation strategies and oversee programmes that deliver measurable clinical, operational, workforce and financial outcomes.

The role requires substantial experience leading complex digital adoption, change and delivery programmes across frontline healthcare environments, including Electronic Patient Record (EPR) deployment and optimisation, clinical workflow redesign, technology-enabled productivity improvement, benefits realisation and supplier or large vendor mobilisation.

You will also play a key role in developing KPMG’s Digital Health capability, including building propositions, developing reusable methods and assets, coaching junior colleagues and helping grow the practice within the wider Technology & Data portfolio.

Description of the role:

• Lead large-scale digital adoption, change and delivery programmes that enable frontline health and care teams to use technology effectively, safely and consistently.

• Develop digital health strategies, adoption plans, transformation roadmaps and implementation approaches that connect national priorities with provider-level operational delivery and frontline clinical workflows.

• Lead the design and development of major healthcare transformation approaches, frameworks and methodologies, including Centre of Excellence models, reusable delivery assets and system-wide improvement approaches.

• Lead and assure EPR-enabled transformation and wider health technology delivery, including deployment planning, readiness, change impact assessment, training, adoption, optimisation, stabilisation, benefits tracking and continuous improvement.

• Work with large technology vendors, system integrators and supplier teams to shape delivery plans, manage dependencies, challenge progress, resolve implementation risks and ensure supplier activity supports client outcomes.

• Translate learning from multiple healthcare organisations into strategic recommendations, leading practice, thought leadership and reusable transformation models.

• Design future-state operating models, governance frameworks, service delivery models and capability development approaches for digitally enabled healthcare organisations.

• Advise executive and Board-level stakeholders on digital investment priorities, value realisation, transformation risk, organisational change and digital maturity.

• Lead multidisciplinary client, KPMG and supplier teams across digital adoption, change, clinical engagement, technology delivery, data, cyber, service design and programme management.

• Develop productivity, performance measurement and benefits realisation frameworks that enable healthcare organisations to evidence the value of digital transformation.

• Identify opportunities to leverage emerging technologies, including agentic AI, automation, Ambient Voice Technology, virtual care, remote monitoring, analytics and integration platforms, to improve healthcare outcomes and operational performance.

• Support the development of KPMG’s market-facing Digital Health propositions, thought leadership and business development activities.

• Coach, mentor and develop Analysts, Assistant Managers and Managers, supporting their consulting, technical and leadership development.

Role dimensions: Leadership & Management:

• Lead multiple engagement teams and complex transformation workstreams, providing direction, oversight and quality assurance across strategic healthcare programmes.

• Coach, mentor and develop Managers, Assistant Managers, Analysts and Graduates, supporting career progression and capability development across the Digital Health practice.

• Build and scale Digital Health capability through development of propositions, reusable delivery methodologies, knowledge assets and thought leadership.

Stakeholder Interaction & challenges:

• Build trusted relationships with executive and Board-level stakeholders across national healthcare bodies, Integrated Care Systems, NHS Trusts and provider organisations.

• Navigate complex healthcare environments where operational priorities, workforce pressures, financial constraints, policy requirements and technology transformation objectives must be balanced.

• Influence strategic decision-making through the development of evidence-based recommendations, executive presentations, transformation strategies and business cases.

Impact, Risk, Accountability & Governance:

• Accountable for the successful delivery of complex Digital Health transformation and adoption programmes, including quality, commercial performance, supplier management, stakeholder satisfaction, benefits delivery and risk management.

• Support growth of KPMG's Digital Health practice through business development, proposition development, market engagement and strategic client relationships.

• Ensure appropriate governance, quality assurance and risk management processes are embedded across engagements, whilst supporting clients to establish sustainable transformation and value realisation approaches.

The Person: Essential experience

• Significant experience leading complex digital adoption, change and technology delivery programmes across provider, regional or national healthcare environments, with a clear focus on frontline clinical and operational adoption.

• Deep understanding of the NHS landscape, including NHS England priorities, Integrated Care Systems, Trust-level challenges, provider operating models and the implications of national digital health policy.

• Experience designing and developing transformation strategies, delivery frameworks, Centre of Excellence models or strategic approaches that support large-scale healthcare transformation.

• Strong experience supporting or leading EPR-enabled transformation and wider health technology implementation, including deployment, readiness, change management, adoption, optimisation, stabilisation, benefits realisation and productivity improvement.

• Experience working with major technology vendors, system integrators or implementation partners, including shaping delivery plans, managing supplier dependencies, challenging vendor assumptions and ensuring delivery remains aligned to client outcomes.

• Experience engaging frontline clinical, operational and corporate teams to understand workflow impact, remove barriers to adoption and support sustained changes in ways of working.

• Experience translating learning from multiple healthcare organisations into reusable delivery models, leading practice, recommendations and improvement frameworks.

• Experience designing operating models, governance frameworks, service delivery models and transformation approaches for digitally enabled healthcare organisations.

• Experience developing productivity, performance measurement, benefits realisation and value tracking approaches for digital health programmes.

• Strong understanding of healthcare technology ecosystems, including EPR systems, Ambient Voice Technology, virtual care, remote monitoring, analytics platforms, integration technologies, automation, AI-enabled tools and emerging digital health innovations.

• Proven ability to engage, influence and advise executive and Board-level stakeholders.

• Proven experience leading multidisciplinary teams across strategy, transformation, technology, programme delivery, change and data.

• Strong people leadership capability, including coaching, mentoring and developing junior colleagues across multiple grades and disciplines.

• Experience building consulting capability through proposition development, reusable delivery assets, thought leadership, knowledge sharing and training.

• Strong commercial awareness, including experience supporting sales, business development, proposal development and market development activities.

• Exceptional written and verbal communication skills.

• Exceptional PowerPoint capability, including the ability to develop clear, compelling and visually effective Board-level and executive-level materials.

• Advanced Excel, analytical, modelling and business case development capability.

• Experience using GenAI and agentic AI tools to improve delivery efficiency, analysis, content development, proposition development and client outcomes.

• Ability to operate at sustained levels of high quality, provide leadership in complex environments and support others to deliver under pressure.

The successful candidate must be willing and able to undertake and acquire SC Clearance

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