Cyber Services Manager - Cyber Risk Consulting

Summary

The Cyber Services Manager is responsible for delivering client outcomes across three core workstreams: incident management, client engagements, and commercial engagement.

The role operates with independent ownership of assigned clients and engagements, translating strategic objectives into clear delivery plans and outcomes. Responsibilities include leading cyber incident management on behalf of Beazley, coordinating clients, claims, counsel, brokers and service providers throughout the incident lifecycle, designing and facilitating client engagements (e.g., tabletop exercises), and driving engagement with Beazley Security’s services and products.

Your success is defined by client impact, consistency of delivery, and operational discipline, including adherence to baseline standards for documentation, communication, and responsiveness and contributing to the achievement of team revenue targets.

Responsibilities

• Incident Management

-

• Lead and coordinate end-to-end cyber incident management for insured clients, by acting as the central orchestrator across policyholders, brokers, claims, legal counsel, and external service providers to drive effective communication, decision-making, escalation management, and incident resolution.
• Lead scoping, incident status, and client coordination calls and maintain ownership of key actions, decisions, and follow-up items
• Ensure all incident activities are accurately documented, timely, and compliant with SLAs and insurance policy obligations
• Deliver consistent, high-quality outcomes under pressure

• Risk Management Services

-

• Deliver client-specific engagements – including onboarding meetings, cyber crisis tabletop exercises and other engagements
• Use incident and risk data to create simulated cyber scenarios to test decision making and coordination
• Deliver structured client deliverables, including reports, executive summaries, documented findings and actionable improvement plans
• Support clients in strengthening incident readiness and resilience

• Commercial Accountability

-

• Build strong client relationships across assigned engagements and support awareness and adoption of Beazley Security services where appropriate
• Identify client needs and coordinate with appropriate internal teams regarding opportunities for additional services or support
• Support retention through consistent, high-quality client experience
• Partner with underwriting, Alliances, Sales and other internal stakeholders to align on client needs and ensure the company’s revenue and growth targets are met
• Contribute to improving client journeys, service offerings, and market positioning (this could be through written content, meetings and physical or virtual participation in events)

• Operational Excellence

-

• While Beazley Security is a remote workplace, this is a client-facing role. You will be expected to be fully available during working hours at a fixed location with sufficient connectivity to participate in remote meetings with both video and audio.
• Maintain accurate and timely time recording and utilisation tracking
• Ensure complete and consistent documentation of all incidents, client interactions, and deliverables using the platforms provided for these purposes.
• Follow documented guidance, adhere to ticket management workflows, SLA requirements, and response timelines
• Provide timely, professional communication across all channels (clients, brokers, internal teams) and across all mediums (professional written output, professional appearance standards)
• Demonstrate strong reliability, responsiveness, and proactive workload management
• Collaborate effectively across teams and contribute to consistent delivery standards
• Contribute to continuous improvement of Cyber Services processes, templates, deliverables, and client experiences

Travel Expectations:
This role may involve periodic, expensed, business travel, estimated at up to 20%, subject to business needs.

Qualifications

• Degree from any discipline or equivalent professional experience
• Experience in client-facing cyber risk or insurance, incident response coordination, or consulting roles
• Ability to own and manage multiple client engagements and priorities
• Experience facilitating workshops, tabletop exercises, or other interactive client engagements
• Commercial awareness or exposure to client management / account growth / sales initiatives
• Certifications beneficial but not required
• Autonomous and self-sufficient as key player in a highly virtualized, global team.

Competencies

• Ability to take direction (“why”) and independently define and deliver “what and how”
• Strong client communication and stakeholder engagement
• Strong written communication and ability to produce clear, client-ready deliverables
• Structured problem solving and decision-making under pressure
• High degree of reliability, organisation, and attention to detail
• Effective cross-functional collaboration
• Commercial awareness and focus on client outcomes

Beazley Security Offers

• Competitive salary and bonus.
• Fully remote work opportunity.
• Competitive salary with a commission structure.
• Flexible working arrangements to support balance.
• Generous parental leave to support your family.
• Private healthcare for your peace of mind.
• A strong pension scheme to help secure your future.
• A lifestyle allowance to enhance your well-being.
• Life insurance and long-term disability coverage for added security.
• Opportunities to grow through career advancement and ongoing training.
• Access to industry conferences and events for professional development.