Cybersecurity Service Provider (CSSP) Operations Team Lead

Job Description

The Cybersecurity Service Provider (CSSP) 24/7 Operations Team Lead serves as the senior subject matter expert (SME) and operational leader responsible for directing continuous cybersecurity monitoring, event analysis, incident response, vulnerability management, and security infrastructure operations across all assigned classified and unclassified enclaves. This role oversees a 24/7/365 cyber operations team and ensures operational compliance with DoD, Defense Cyber Defense Command (DCDC), U.S. Cyber Command, DISA, and Zero Trust cybersecurity requirements.

The Team Lead provides daily supervision of technical staff, leads mission-critical response operations, coordinates with senior Government stakeholders, and ensures the protection, detection, and defense of all Government IT assets in accordance with DoD cybersecurity policy frameworks.

Key Tasks & Responsibilities

• Operational Leadership
• Lead, coordinate, and manage the 24/7 cyber operations team responsible for monitoring, detection, triage, and response across all network enclaves.
• Serve as senior operational authority for active cyber events, incident escalation, and enterprise security actions.
• Provide daily supervision, scheduling, and direction to CSSP operations staff in support of continuous monitoring requirements.
• Maintain situational awareness of cyber threats, adversarial activity, and operational risk across the environment.
• Provide expert-level technical direction, strategic advice, and operational guidance for all CSSP mission areas.
• Lead operational planning, milestone development, risk assessments, and major technical decisions.
• Oversee complex or mission-critical cybersecurity programs and ensure all technical requirements are met.
• Interface with senior Government leadership for incident reporting, operational decisions, and program priorities.
• Supervise junior staff and mentor technical team members.
• Continuous Monitoring & Event Analysis
• Oversee 24/7 security event monitoring, log correlation, anomaly detection, and analysis of alerts.
• Ensure rapid detection of threats involving malware, unauthorized access, data exfiltration, insider activity, and network exploitation.
• Utilize SIEM platforms (e.g., ArcSight) and IDS/IPS technologies for real-time analysis.
• Incident Response & Reporting
• Act as the central POC for Computer Emergency Response.
• Lead incident investigations, containment, eradication, and recovery actions.
• Provide internal and external incident reporting IAW DoD requirements.
• Support DoD-CERT and JFHQ-DODIN direction during cyber events.
• Vulnerability & Patch Management
• Operate and manage enterprise vulnerability scanning platforms (ACAS).
• Conduct monthly scans, IAVA processing, remediation tracking, and POA&M development.
• Perform STIG compliance checks and secure baseline validation.
• Security Infrastructure Support
• Oversee the operation and maintenance of enterprise security technologies including:
• IDS/IPS
• Endpoint Security System (ESS)
• ACAS
• Network perimeter defense tools
• Traffic monitoring and forensic systems
• Penetration testing solutions
• SIEM tools
• Ensure performance, tuning, and configuration are optimized and aligned with Zero Trust architecture.
• Security Audits & Compliance
• Perform audits on servers, workstations, network devices, and enclave infrastructure.
• Ensure compliance with:

Education & Experience

• Minimum Education
• Bachelor’s degree in a related field.
• Graduate-level degree preferred.
• Equivalent experience and industry certifications may substitute for formal education.
• Minimum General Experience
• Ten (10) years of experience in Information Technology.
• At least eight (8) years of experience as a Security Administrator or in a similar technical role, or a closely related IT discipline involving oversight of large, complex, multi-site programs.

Certifications

• CISSP or equivalent required
• Information Assurance Technical (IAT) II required
• Computing Environment (CE) certification relevant to Microsoft, Linux, Cloud, or other privileged access technologies (required)
• ITIL Required
• Must maintain all mandatory certifications

Security Clearance

• Must be a U.S. Citizen.
• Selective Service registration required (if applicable).
• Top Secret Security Clearance required
• Must maintain fitness and eligibility for national security positions

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Onsite at customer location

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.