Danish-Speaking Customer Support Specialist – Technology, Retail & Mobility | Greece – Remote or On-Site

Are you fluent in Danish and enjoy helping people solve problems? Looking for an exciting career opportunity in an international environment? Join a customer experience team supporting customers across technology, e-commerce, fashion, automotive, mobility, travel and other industries!

We are recruiting Danish-speaking professionals for customer support positions in Athens, Thessaloniki and Chania, Greece. Depending on the role, remote and on-site opportunities may be available.

About the Role

As a Customer Support Specialist, you will be the first point of contact for Danish-speaking customers. You will assist with orders, deliveries, returns, bookings, account inquiries and technical issues, ensuring that every customer receives professional and effective support.

You will receive structured training and guidance from experienced colleagues, with opportunities to develop new skills and progress in your career.

Your Responsibilities

• Assist Danish-speaking customers via phone, chat and email.
• Answer questions about orders, deliveries, returns, accounts, bookings and payments.
• Troubleshoot technical issues related to products, devices, applications and connected services.
• Handle customer cases, including roadside assistance requests, according to established procedures.
• Process refunds, complaints and claims with empathy and professionalism.
• Escalate complex issues to specialised teams and follow up until they are resolved.
• Maintain accurate records of customer interactions in internal CRM systems.
• Ensure high standards of service quality and customer satisfaction.

Requirements

• Danish proficiency at native level or C1.
• English proficiency at B2 level or above; some teams require C1.
• Excellent written and verbal communication skills.
• Good computer skills and the ability to use multiple tools simultaneously.
• A customer-oriented mindset and strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Typing speed of at least 25 words per minute.
• Previous customer service experience is an advantage but is not required for most positions.

What We Offer

• Opportunities in Athens, Thessaloniki and Chania, Greece.
• Remote work options for selected positions.
• Relocation support for eligible candidates, depending on the position.
• Structured initial training and ongoing professional development.
• An initial 8-month contract, with the possibility of extension.
• Fixed daytime or rotating shifts, depending on the team.
• Monday-to-Friday schedules, with occasional weekend shifts in some teams.
• Part-time opportunities may be available for selected positions.