Danish Speaking Solutions Consultant
On-site customer support consultant in Sofia who helps Danish-speaking users resolve account, billing, digital-wallet payment, family-sharing, and media-subscription issues across phone, email, and live chat for a project supporting the world's largest search engine. Core work involves CRM and ticketing tools, structured diagnostics, and SLA/CSAT targets; requires native-level Danish and B2 Englis
- Compensation
- Not disclosed
- Location
- Sofia, Bulgaria
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Must have
- Fluency in Danish (native or near-native level) with strong verbal and written skills
- Working proficiency in English (B2 level or higher)
- Strong customer-first mindset with active listening, empathy, and clear explanatory skills
- Ability to quickly learn and adapt to digital platform workflows, product policies, and CRM software
- Sound problem-solving abilities and composure when handling escalations or time-sensitive inquiries
- Availability to work on-site in Sofia across rotating shift schedules covering Monday through Sunday
Nice to have
- Previous experience in customer support, digital products, helpdesk, or contact center operations
Full description
Danish and English Speaking Solutions Consultant | Digital Services & Ecosystem | Sofia
Job Description
We are recruiting Danish and English-speaking Solutions Consultants for an exciting project supporting the world's largest search engine, based on-site in Sofia, Bulgaria, in partnership with a leading global digital solutions provider.
In this role, you will deliver consultative customer care and non-technical troubleshooting for a widely used digital consumer ecosystem (including digital app stores, payment gateways, family sharing services, and media subscriptions). You will assist Danish-speaking users in navigating account settings, digital transactions, and content access, ensuring an outstanding customer experience at every step.
Your Role
- Deliver expert customer care and solutions in Danish and English across multiple channels, including phone, email, and live chat.
- Resolve inquiries regarding digital product ecosystems, mobile app marketplace transactions, digital wallet payments, family accounts, and digital media access.
- Handle account, subscription, billing, and content issues within established service level agreements (SLAs).
- Guide users through structured diagnostic processes and knowledge bases to achieve prompt first-contact resolutions.
- Maintain high standards of call quality, ticket handling efficiency, and customer satisfaction (CSAT) metrics.
- Master internal CRM tools, administrative panels, and ticketing workflows.
- Collaborate closely with team members and specialists to share best practices, update procedural knowledge, and escalate complex cases.
Your Qualifications
- Fluency in Danish (native or near-native level) with strong verbal and written skills.
- Working proficiency in English (B2 level or higher) for internal communications, technical systems, and onboarding.
- Strong customer-first mindset with high active listening, empathy, and clear explanatory skills.
- Ability to learn and adapt quickly to updated digital platform workflows, product policies, and CRM software.
- Sound problem-solving abilities and composure when handling customer escalations or time-sensitive inquiries.
- Previous experience in customer support, digital products, helpdesk, or contact center operations is an advantage.
- Availability to work on-site in Sofia across rotating shift schedules covering Monday through Sunday.
The Offer
- Work Location & Schedule: On-site in Sofia, Bulgaria, operating full-time (40 hours per week) on a rotational schedule (Monday to Sunday, shifts scheduled between 09:00 and 22:00).