Data Center After-sales Engineer
Provides after-sales support for data center cooling equipment at Midea's Tangerang facility: installation, commissioning, maintenance, troubleshooting, preventive maintenance planning, and customer/partner training. Core focus is HVAC/chiller systems for data center and critical infrastructure.
- Compensation
- Not disclosed
- Location
- Tangerang, Indonesia
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 3+ years
- Category
- Solutions engineering
- Posted
Must have
- Degree/diploma in HVAC, Mechanical, Electrical or Engineering
- 3+ years of HVAC or large-equipment service experience
- Strong troubleshooting skills and willingness to travel/respond to emergencies
Nice to have
- Chiller/data center/critical infrastructure experience
Full description
About the role
We are seeking a Data Center After-sales Engineer to join our technical support team at our facility in Tangerang, Banten. This is a full-time position that plays a crucial role in maintaining and supporting our data centre infrastructure and customer satisfaction. As a Data Center After-sales Engineer, you will be responsible for providing comprehensive technical support, maintenance, and troubleshooting services for data centre equipment and systems. This role is essential to ensuring optimal performance of our installations and maintaining strong customer relationships throughout the product lifecycle.
Key responsibilities
- Manage the full after-sales service process for data center cooling equipment.
- Support installation, commissioning, acceptance, maintenance and troubleshooting.
- Respond quickly to onsite issues and coordinate internal resources for major technical problems.
- Develop preventive maintenance plans and service/failure analysis reports.
- Provide after-sales technical training to customers and partners.
Requirements
- Degree/diploma in HVAC, Mechanical, Electrical or Engineering.
- 3+ years of HVACor large-equipment service experience.
- Chiller/data center/critical infrastructure experience preferred.
- Strong troubleshooting skills and willingness to travel/respond to emergencies
What we offer
- Rewards – Competitive salary, Incentive and performance bonuses.
- Health & Social Security – BPJS Kesehatan, BPJS Ketenagakerjaan, and private health insurance for employees and eligible family members.
- Paid Time Off – Annual leave, sick leave, and public holiday
- THR & Contract Benefits – In accordance with applicable regulations
- Learning & Career Development – Training and opportunities for career growth.
- Wellbeing Support – Programmes that support employee wellbeing.
- Collaborative Culture – A dynamic and supportive workplace that values teamwork, innovation, and ownership.
Established in 1968, Midea Group (SZ:000333) is a public listed company. Headquarter in Foshan, China, Midea Group aspires to the vision of "Bringing Great Innovations to Life", upholding the Founders' philosophy of creating a better life through technology. Midea Group has evolved into a global leading technology company specializing in five major business areas: Smart Home Business, Industrial and Building Technologies, Robotics & Automation , and Digital Innovation. With nearly 200,000 employees globally and more than 40,000 based internationally, Midea Group ranks 246th on the Global Fortune 500 in 2025, marking our 10th consecutive year on the list.