Data Center IT Support Team Manager, Rack Lifecycle Team

About the role

We are looking for a hands-on, operationally focused Rack Lifecycle Team Manager to join our Infrastructure Operations team, owning the day-to-day execution of rack lifecycle operations within data center sites. This role is responsible for the full continuum of rack operations — from demand intake and rack landing, through Late Binding cabling, rack installation and handoff, to end-of-life decommissioning — at the site level. You will lead a team of data center technicians, translating organizational capacity goals into executed deliverables on the floor. As a tactical leader, you are the single accountable owner for ensuring every rack needed for customer capacity lands on time, is cabled and installed to standard, has no install blockers at handoff, and is decommissioned safely and compliantly at end-of-life.

Key responsibilities

• Lead planning and execution of network deployments including rack installs, structured cabling, fiber trunks, and MMR/CFA builds to meet committed customer capacity dates

• Coordinate site readiness, RSPC readiness (Rack Space Power Cooling); ensure racks are landed, cabled, and ready for cabling patching and install per standards

• Proactively identify and drive resolution of blockers across permits, site access, facilities, power, cross-connects, and vendor dependencies

• Drive cross-team coordination with DCO, DCEO, LOG, security, CDP, Supply chain, Transport and GND during deployment waves, running escalation touchpoints and daily stand-ups as needed

• Own scope for fiber/copper cabling, patching schedules, and labeling standards for the site

• Track rack, cable, optics, and network BOM from PO to site; monitor lead times, logistics, customs clearance, and site inventory levels

• Serve as the single point of contact for internal customers, DC Ops, facilities, transport, and vendors for site-level rack lifecycle activities

• Own the site-level decommission pipeline for EOL racks; coordinate with Capacity Planning, Network Operations, and DCLM/ALM teams to schedule graceful shutdowns with zero service impact

• Lead, coach, and develop a team of data center technicians; manage staffing, scheduling, and day-to-day workforce planning for the site

• Track and report on site-level KPIs including: racks landed vs. plan, Late Binding cabling completion %, capacity ready dates, received vs. installed cycle time, decom backlog vs. flightpath goal, and shipment achievement %

About you

• 3+ years of direct people management, including managing managers or senior individual contributors experience

• 3+ years of data center engineering or operations experience

• 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

• 2+ years of network cabling, fiber optics, and test equipment including VFL, power meter, and OTDR experience, or experience related IT

• Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate)

• Experience managing and negotiating contracts and vendor relationships

• Industry standard certification (CompTIA, CCENT, or Network+), or experience working in a colocation data center facility

About us

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Benefits

• Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

• Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

• Mentorship and Career Growth: You'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.