Data Center - L3 Support Engineer (opens in a new tab) Singapore
Senior L3 data center support engineer at Nebius in Singapore, serving as the APAC expertise hub for servers, BIOS/BMC firmware, and deep Linux diagnostics. Day to day: root-cause analysis of GPU/hardware/firmware faults, driving escalations with ODM vendors and R&D, rolling out firmware updates, and building runbooks to upskill L1/L2 teams.
- Compensation
- Not disclosed
- Location
- Singapore, Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Strong hands-on experience with datacenter servers and deep Linux troubleshooting
- Diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage)
- Structured incident response experience and clear communication under pressure
- Experience driving evidence-based escalations with vendors/R&D
- Fluent English (written and spoken)
- Applicants must be authorized to work in the country in which they apply
Nice to have
- Familiarity with GPU server platforms and tooling (nvidia-smi, dcgmi, Linux logs correlation)
- Experience with ipmitool and Redfish workflows, firmware lifecycle, and staged rollouts
- Scripting skills (bash and basic Python) for log collection, triage automation, reliability analysis
- Exposure to OCP-based platforms and ODM manufacturing ecosystems
- Experience supporting enterprise bare metal customers under contractual SLAs
Full description
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across APAC.
This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.
Your responsibilities will include:Deep Technical Investigation (Primary Focus)
- Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).
- Detect recurring patterns across sites and convert findings into durable fixes.
- Own technical workstreams during high-severity incidents.
Vendor & R&D Collaboration
- Build evidence packs and drive escalations with ODM and R&D.
- Push for firmware, component, and platform-level resolutions.
- Track outcomes and ensure knowledge flows back to operations.
Firmware & Platform Readiness (BIOS/BMC)
- Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).
- Help operationalize platform standards across datacenters.
Knowledge & Enablement
- Create scalable runbooks, troubleshooting guides, and error catalogs.
- Turn investigations into playbooks that elevate L1/L2 teams.
Hands-on Support (As Needed)
- Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.
We expect you to have:
- Strong hands-on experience with datacenter servers and deep Linux troubleshooting.
- Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).