Data Center Technical Support Engineering Operations Engineer, BJS - DCEO

Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Facility Engineer will be responsible for providing technical support to Data Center Engineering Operations within data centers including risk management and mitigation, corrective and preventative maintenance of data center infrastructure, vendor management and metric reporting.
基础设施技术支持主要负责支持数据中心的基础设施运维，包括对设施/系统存在的风险进行管理，提出缓解措施和改造方案，以及日常的基础设施的维护，供应商的管理，数据的整理归档汇报等。

Key job responsibilities
· Provide technical support for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
· Provide technical support for performance benchmarks establishment, conduct analyses, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
· Generate change management requests & incident management tickets for DCEO activities.
· Work with DCO managers (IT) and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
· Establish documentation relevant to technical support of business & facility operations.
· Responsible for supporting the installation of the racks and the provision of power/cooling.
· Support the COLO management of both routine maintenance and emergency services on a variety of essential systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
· Assist in the design, implementation, commissioning and build out of new facilities.
· Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
· Assist in recruiting efforts.
· Support operating partners in the resolution of any infrastructure engineering issues.
· This role might involve covering 24x7 shift rotation

岗位职责：

• 为承包商、分包商和供应商的现场管理提供技术支持，确保所有工作符合既定流程、程序和当地法律。
• 支持建立执行标准，对数据中心基础设施的运维和维护各个方面进行分析并撰写报告。
• 为数据中心的日常工作创建变更管理请求和事件管理工单。
• 与DCO经理（IT）和其他部门主管以及现场IDC服务运营商合作，协调完成项目，管理站点容量，优化站点安全性，可用性，可靠性，可持续性和效率。
• 撰写，创建与业务和设施运维的技术支持相关的文件。
• 负责支持机柜的安装和机柜供电，供冷。
• 支持COLO（Co-Location，现场提供IDC服务的运营商）的日常常规维护和数据中心基本系统的紧急服务，如：开关柜，柴油发电机，UPS系统，配电设备，冷机，冷塔，精密空调，楼宇监控系统等。
• 协助新数据中心/机房的设计，实施，调试和建设。
• 推动并实施项目，以提高现有设施的产能，效率，可持续性和可靠性。
• 协助招聘工作。
• 支持运维合作伙伴解决运维中遇到技术问题。
• 可能参与轮换倒班以支持24x7的工作需求。

About the team
About Amazon Web Services
Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Web Services?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust Amazon Web Services’ robust suite of products and services to power their businesses.
Inclusive Team Culture
Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.