Data Center Technician, Hong Kong

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

The Data Center Technician (DCT) is responsible for network monitoring variety of software and hardware services within our data centre infrastructure. The team of DCT’s monitor, operate, and report on environmental equipment, including CRAC units, UPS, generator, dry cooler and fire alarm systems, whilst adhering to the company’s operational procedures.

Essential Job Functions

• Work under limited supervision, both independently and within a team environment
• Manage multiple one-time and/or ongoing projects
• Engaging with customers and providing them with world class customer service
• Respond to safety and emergency situations and maintain a safe and secure work environment
• Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment
• Frequent contact with external 3rd party contractors and vendors

Duties

• Provide 24/7 monitoring and management of the data centre infrastructure, ensuring we not only meet SLAs but exceed them via daily checks, captured on internal systems
• Ensure all alarms are monitored continuously through facility systems (PSE/PME/BMS…etc)
• Installation of customer racks and any required accessories into customer data halls, in line with customer requirement and Manager, Data Center Technician’s direction
• Installation and testing of customer cabling connections, both structured and one-off connections
• Installation / replacement of customer hardware in line with the customers direction and requirements
• Timely, quality provision of Remote and Intelligent Hands requests
• Complete minor works projects as part of Internal Work Orders (IWOs)
• Oversee and supervise contractor works within Data halls and MMRs
• Ensure that all the shift documentation is completed, legible and accurate
• Manage any incidents or escalations through policies and procedures
• Proactive coverage of the service desk if required
• To provide professional guidance to customers, management and the team in a prompt, courteous and professional manner
• Carry out Audits and inspections of customer environments suggesting remedial works in line with best practice.
• Supporting Vantage’s clients through delivery of exceptional customer service
• Identify opportunities to provide additional services to our clients based on their requirements
• Identify opportunities to develop processes to meet business requirements
• Support the Manager, Data Center Technicians in delivering services that are essential to the success of the business
• Ensure DCT Team manning levels are maintained to meet business SLA’s
• Delivery/ support of operation report, management report and customer report

Job Requirements

• Experience working in IT related field is preferred
• Knowledge of commonly used concepts, practices, and procedures related to the communications systems, ticketing systems that are needed to run data centres
• HD in IT, Computer Science or related disciplines
• May be required to complete formal training in an area of specialty Candidates must possess reliable transportation for reporting to work for shifts, or emergencies
• Travel is expected to be less than 5%, occasionally for training purposes
• Potential employees must complete a background check successfully

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.