Job Description:

The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.Key Responsibilities and Essential Job Functions:

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
Accurately follow Flexential Cabling Standards.
Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
Work a common hardware upgrade/replacement request.
Identify information given during more complex requests as outlined by the remote hands product.
Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).
Install hardware in a cabinet according to Flexential best practices.
Understand OpsDB functionality.
Install, label, and document power installed into customer cabinets.
Can articulate process for ordering of PDUs, cable, and cabinets.
Install, label, terminate, test and troubleshoot cabling consistently.
Document CLX entries.

Job Description:

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
Accurately follow Flexential Cabling Standards.
Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
Work a common hardware upgrade/replacement request.
Identify information given during more complex requests as outlined by the remote hands product.
Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).
Install hardware in a cabinet according to Flexential best practices.
Understand OpsDB functionality.
Install, label, and document power installed into customer cabinets.
Can articulate process for ordering of PDUs, cable, and cabinets.
Install, label, terminate, test and troubleshoot cabling consistently.
Document CLX entries.

Data Center Technician I

Skills

Must have

Nice to have

Full description

Job Description:

Data Center Technician I

Skills

Must have

Nice to have

Full description

Job Description:

Required Qualifications

Preferred Qualifications

This position has the following safety hazards:

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!