Data Center Technician II

The Data Center Technician II role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A clear understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician II must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions

• Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders.

• Support DCT I’s and developing DCT II’s by assisting with documentation, report QA, and effective communication across operational systems including Power, OpsDB, ServiceNow, Access Logs, and Security Desk.

• Act as a trusted peer resource and role model, reinforcing Technical Operations best practices and helping others navigate tools, processes, and RACI documentation.

• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; responds to customer phone calls and emails promptly and effectively.

• Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.

• Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.

• Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.

• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.

• Accurately follow Flexential Cabling Standards.

• Serve as an escalation resource for ServiceNow ticket analysis and execution, including rerouting and validating complex requests.

• Translate and verify instructions for scheduled Remote Hands tasks, ensuring alignment with customer environments and identifying discrepancies.

• Take on project lead responsibilities, like ownership, delegation, and setting deadlines, for provisioning tasks.

• Work through uncommon upgrade/replacement requests.

• Execute maintenance and PRJTASK requests with minimal guidance, demonstrating growing independence and technical confidence.