Data Operations Specialist - Analytics (Contractual)
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 25+ years
- Category
- Operations
- Posted
Skills
Must have
- · Minimum of two years of relevant experience in business intelligence support, analytics support, application support, data analysis, data platform operations, or a related technology role.
- · Bachelor's degree, college diploma, or equivalent combination of education and experience in Computer Science, Information Systems, Data Analytics, Engineering, Business Analytics, or a related disc
- · Hands-on experience supporting Power BI reports, dashboards, semantic models, scheduled refreshes, workspace access, permissions, and user-reported issues in a production environment.
- · Proficiency in SQL for data investigation, reconciliation, validation, and analysis across relational databases, data warehouses, data marts, or reporting sources.
- · Working knowledge of Power Query and DAX, including the ability to investigate report logic, transformations, measures, and data quality issues.
- · Understanding of data modeling concepts, dimensional models, joins, and common reporting and data quality issues.
- · Experience troubleshooting data discrepancies, missing records, refresh failures, access issues, and report or application defects.
- · Working knowledge of Microsoft Fabric, including workspaces, pipelines, lakehouses, warehouses, notebooks, dataflows, semantic models, and refresh operations.
- · Experience or working knowledge of Power Apps and Power Automate, including connectors, environments, permissions, workflows, approvals, notifications, and data source issues.
- · Strong analytical, troubleshooting, prioritization, documentation, and customer service skills.
- · Ability to work effectively with business users, technical teams, application owners, and remote stakeholders across global time zones.
- · Ability to provide primary support during Mumbai/APAC business hours, with reasonable overlap with Vancouver working hours when required for handoffs, knowledge transfer, or incident escalation.
- · Experience maintaining operational documentation such as knowledge articles, runbooks, troubleshooting procedures, validation steps, and handoff notes.
- Additional Desired Qualifications:
- · Exposure to Dataverse, SharePoint lists, APIs, and Microsoft 365 integration patterns.
- · Exposure to Azure data services, Azure Data Factory, Azure Databricks, or comparable cloud data platforms.
- · Experience with IT service management tools and practices, including incident handling, service requests, problem tracking, escalation, release testing, UAT coordination, and service-transition docu
- · Experience supporting globally distributed users or participating in a follow-the-sun support model.
- · Experience identifying recurring incidents and opportunities to improve monitoring, automate validation, or simplify operational support.
- · Microsoft certifications relating to Power BI, Power Platform, Fabric, Azure, or data analytics are considered an asset.
- Job Demands and/or Physical Requirements:
- · As Seaspan is a global company, occasional work outside regular office hours may be required to support production incidents, scheduled changes, and handoffs with Vancouver team members, or stakehol
- · The role is expected to provide primary coverage during Mumbai/APAC business hours and may require some overlap with Vancouver working hours for knowledge transfer, escalation, and team collaboratio
- · Work is primarily office-based, using standard computer equipment and collaboration tools.
- · Occasional overtime or schedule flexibility may be required for production incidents, planned changes, knowledge transfer, or cross-time-zone collaboration.
- Seaspan Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gend
Full description
Seaspan employees are goal-driven and thrive in a high-performance culture. Our integrated business model, with over 25 years of fleet life-cycle management expertise, provides the world’s major shipping companies with long-term leases on large, modern and technologically advanced vessels, combined with industry-leading ship management services. As owner and operator of the vessels, we provide skilled officers and crews dedicated to the safe, reliable, and economical operation of our fleet. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in Singapore, Vancouver, Hong Kong, and Mumbai.
Position Description:
Reporting to the Manager, Data Operations, the Data Operations Specialist - Analytics provides operational support for Seaspan's enterprise analytics, reporting, low-code application, and data platform services. The role provides Mumbai/APAC business-hour coverage for Power BI, Power Apps, Power Automate, Microsoft Fabric, DashApps, and related data services. The position supports business users, investigates dashboard and application issues, validates data, resolves access and refresh problems, and maintains operational documentation. Working closely with the Vancouver-based Data Operations team, the incumbent will strengthen service continuity, improve cross-time-zone handoffs, and help establish sustainable follow-the-sun support for key data products and regional stakeholders.
Job Responsibilities:Analytics and Reporting Support
· Provide operational support for Power BI reports, dashboards, semantic models, datasets, refresh schedules, workspace access, report subscriptions, and user-reported issues.
· Analyze report defects, data discrepancies, missing records, refresh failures, security and permission issues, and performance concerns, escalating complex platform or engineering issues as required.
· Write and validate SQL queries to support data investigation, report validation, reconciliation, and data quality checks.
· Assist users with report navigation, metric clarification, access requests, issue reproduction, validation of report outputs against approved data sources, and enhancement intake.
Power Platform and Low-Code Application Support
· Support Power Apps and Power Automate solutions by investigating workflow failures, connector errors, access issues, dependencies, configuration issues, and data-related application problems.
· Assist with release testing, user acceptance testing, environment validation, and post-deployment support for low-code applications.
· Maintain support documentation for Power Platform applications, including known issues, support contacts, functional overviews, and troubleshooting procedures.