Data & Retention Manager (Shopify/Ecommerce)
- Compensation
- Not disclosed
- Location
- Cape Town, Western Cape, South Africa
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 4+ years
- Category
- Not specified
- Posted
Skills
Must have
- 4+ years in data analytics, customer analytics or marketing analytics role
- Expert knowledge of customer lifecycle, retention and segmentation
- Strong experience with analytics tools and building dashboards
- Expert knowledge of email platforms and automation workflows
- Comfortable with SQL or similar data query languages (or willing to learn)
- Experience managing CRM or marketing automation platforms
- Demonstrable experience using AI tools in analytics and business intelligence
- Degree in mathematics, computer science, business analytics or related field, or equivalent experience
- Data-driven — comfortable with analytics and building reports
- Strategic thinker — understands how data drives business decisions
- Detail-oriented — meticulous about data accuracy and integrity
- Organised — manages multiple workstreams and stakeholders
- Communicator — able to translate data into clear insights and recommendations
- Project manager — coordinates with CRM agency and internal teams
- Uses AI as a working tool — not occasionally
- E-commerce analytics or customer lifecycle management experience is advantageous
- Hands-on experience with Shopify is essential, including working with e-commerce customer and sales data to analyse purchasing behaviour, track retention and repeat purchases, optimise customer lifecy
Full description
Our client is a leading European provider of premium natural pet nutrition, focused on supporting pet health and wellbeing through high-quality, minimally processed food. The business offers a broad range of fresh and gently cooked meals, functional snacks, and supplements, combining quality ingredients with nutritional expertise to deliver healthy and nutritious solutions for pets.
Role overview
As Data & Retention Manager you will own customer data strategy, customer analytics, pricing and margin analytics, email operations and marketing automation. You’ll own and chair the data review meeting with Head of Marketing and Head of Commercial. You’ll manage the email send calendar and coordinate all email deployments. You’ll own all CRM automation end-to-end and be the sole point of contact for the CRM agency. You’ll be central to customer insight and data-driven decision making across the business.
Job Type: Full-time, permanent
Location: Cape Town
Work Place: Hybrid (4 days in office, 1 day remote)
Focus areas: Customer data, Analytics, Email, Automations
Reports to: Head of Commercial
Requirements
- 4+ years in data analytics, customer analytics or marketing analytics role
- Expert knowledge of customer lifecycle, retention and segmentation
- Strong experience with analytics tools and building dashboards
- Expert knowledge of email platforms and automation workflows
- Comfortable with SQL or similar data query languages (or willing to learn)
- Experience managing CRM or marketing automation platforms
- Demonstrable experience using AI tools in analytics and business intelligence
- Degree in mathematics, computer science, business analytics or related field, or equivalent experience
- Data-driven — comfortable with analytics and building reports
- Strategic thinker — understands how data drives business decisions
- Detail-oriented — meticulous about data accuracy and integrity
- Organised — manages multiple workstreams and stakeholders
- Communicator — able to translate data into clear insights and recommendations
- Project manager — coordinates with CRM agency and internal teams
- Uses AI as a working tool — not occasionally
- E-commerce analytics or customer lifecycle management experience is advantageous
- Hands-on experience with Shopify is essential, including working with e-commerce customer and sales data to analyse purchasing behaviour, track retention and repeat purchases, optimise customer lifecycle campaigns, and drive revenue growth.