Database Help Desk Analyst (41709)

Utilize SQL to mine and analyze data. Occasional testing of new applications to test functionality with companion applications.

• Responds to user requests for system help;
• Identifies causes of user problems and potential solutions;
• Enters problems information into an automated issue tracking system;
• Corrects pended encounters either directly, or through working directly with vendors:
• Runs scheduled production jobs;
• Test new production releases;
• Maintains Production Job Schedule;
• Prepares statistical reports on help desk utilization;

Preparing, analyzing and reconciling reports Proficient with Excel, Word, and Access
Researching and problem solving report discrepancies; performs other duties as assigned
Technology Skill Level Experience Required
Database Systems/Database Tools
SQL Server 2008 R2 Advanced 3 years
Basic T-SQL skills Advanced 3 years
QA/Testing - Approaches, Applications
Excellent Communication skills both verbal & written
College degree

Misc. applications
MS Office: Excel, Access, Word and Outlook Advanced 5 years
Proven Analytical skills, ability to research and problem solve Advanced 5 years
Math & Problem solving skills; mathematical accuracy is a must Advanced 5 years

Additional Information :

• "All your information will be kept confidential according to EEO guidelines".

• All candidates who are authorized to work in US are encouraged to apply.

• Candidates must clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES:

Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.