Database Support Engineer, EMEA

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

Tiger Data is hiring a Database Support Engineer for our growing global team! The right candidate will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first.

Location: This position is open only to candidates currently based within the EMEA region.

• Candidates based outside of EMEA are not eligible for this position.

• This is a permanent weekday role with 5-day, 8-hour, Monday–Friday shifts during local hours.

• On-call rotation approximately every 5 weeks.

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What You Will Do:

• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation

• Manage support cases from beginning to end.

• Develop and maintain close relationships with our customers to help them be successful.

• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.

What You Need:

• Bachelor’s degree in computer science, information systems, or equivalent experience.

• Relational DB experience at scale: administration, data modeling, query optimization

• Experience with relational databases (PostgreSQL a strong plus!)

• Experience as a technical support professional with external customers.

• Strong aptitude to understand and learn new software products.

• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Other Things that Will Help: