HMGroup
DC Outbound Operations Manager
- Compensation
- Not disclosed
- Location
- Milton Keynes, gb
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Operations
- Posted
Skills
Must have
- Ability to inspire and lead large and diverse outbound team effectively communicating, collaborating and co creating a long-term strategic vision with short term actions and day to day objectives.
- Experience in managing high-level Team Leaders and a strong understanding of key HR principles, including succession planning, performance management, and talent development.
- Experience in developing others, coaching across levels, and creating an environment of accountability and growth.
- Strong problem-solving skills with a solution-oriented approach
- Expertise in running DC Outbound operations, with an understanding of end-to-end DC processes and garment flow, together with local specificities.
- Knowledge of Systems, HR, Staffing, Security, Health & Safety, and their interconnectivity.
- Ability to lead with strategic agility while maintaining operational excellence and understanding daily performance metrics.
Full description
DC Outbound Operations ManagerWHAT YOU’LL DOAs a DC Inbound Operations Manager you will oversee and optimise daily distribution centre Outbound operations, ensuring full compliance while fostering ongoing improvements aligned with key goals for workforce development, service excellence, operational efficiency, and cost management
You will:
- Lead and optimise outbound operations including store replenishment, online fulfilment, packing, shipping, and inter-DC transfers, to endure efficiency, quality, and cost alignment
- Lead teams to meet logistics capacity needs, drive operational improvements, and maintain high inventory accuracy through efficient planning and performance management.
- Lad and develop the DC Team Leaders in recruiting, onboarding and coaching to retain a high-performing workforce for Inbound.
- Ensure continuous training for all DC staff.
- Drive employee engagement and foster a culture of inclusion and diversity.
- Collaborate with Regional Sales & Operations and DC Management to align DC operations with sales volumes and service expectations, including garment care, monitor routines, and follow up on return conditions.
- Set, facilitate and monitor performance goals in line with H&M global standards, ensuring transparency and accountability through regular reviews and reporting.
- Ensure compliance with H&M’s Standards and local regulations and proactively identify and mitigate operational risks.
- Support DC Management on audits, safety inspections, and loss prevention strategies through training and follow-up on action plans.
- Promote a safe, healthy, and positive work environment aligned with H&M Group’s Human Rights principles.
- Support DC Management on the DC’s Health & Safety strategy and manage incident reporting protocols.
- Implement sustainability initiatives to minimise waste and environmental impact.
WHO YOU’LL WORK WITH
As an Outbound Operations Manager, you will work closely with DC Management, Team Leaders, and Distribution Centre colleagues to ensure efficient outbound operations and a seamless flow of garments across the business. You will collaborate with Regional Sales & Operations teams to align capacity, service levels, and operational priorities, while partnering with HR, Health & Safety, and Loss Prevention teams to build an engaged, high-performing, and safe workplace. Together, you will drive operational excellence, continuous improvement, sustainability initiatives, and exceptional service delivery in line with H&M standards and business goals.
WHO YOU ARE
We are looking for people with…
- Ability to inspire and lead large and diverse outbound team effectively communicating, collaborating and co creating a long-term strategic vision with short term actions and day to day objectives.