Delivery Driver - CDL B Boom Operator

SUMMARY:The Driver Boom Operator is responsible for the safe and efficient operation of a boom truck and boom crane to load, transport, deliver, and unload exterior building materials which include roofing materials, and other construction supplies, to various job sites. This role involves ensuring timely deliveries, and properly loading and unloading products while adhering to safety regulations and company policies. This role requires excellent driving skills, excellent boom crane operation skills, adherence to traffic laws, excellent communication, and a commitment to providing outstanding customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:• Safely operate company vehicles to transport and pick up building materials product at designated locations.• Adherent to all traffic laws, regulations, and company policies.• Conduct pre-trip and post-trip inspections of the vehicle to ensure safety and report any issues.• Maintain a clean and well-organized vehicle interior. • Operate the boom crane to load, transport, and unload building materials product safely and efficiently at job sites.• Deliver materials to hard-to-reach areas, such as rooftops with precision.• Use (POD) proof of delivery to take pictures of the job site prior to making a delivery.o Take pictures of the product which has been delivered by the driver.o Take pictures of the location should there be a need to make the delivery on pavement. If the area looks questionable a customer waiver consent form is required.• Communicate and work effectively with customers, dispatchers, management and other employees.• Generate an advance communication in the form of a text or phone call from the driver to the customer regarding the product delivery.• Follow delivery routes and schedules accurately and promptly.• Securely load building materials product onto the truck using proper techniques to prevent damage to product during deliveries as specifically designated within a route. The driver could have multiple trips from the branch depending on the specific routes for the day.• Complete necessary paperwork and maintain accurate trip records.• Respond to emergencies or unexpected situations calmly and efficiently, which could include contacting the department manager.• Safely drive the delivery vehicle to the customer jobsite and properly unload product according to customer or jobsite specifications, in most circumstances unassisted. Ensure that the product is protected from any inclement weather.• Pick up and securely load onto the truck any possible building materials product returns from the job site, deliver them back to the warehouse and unload them for review and restocking.• Depending upon the department’s needs, the driver may be required to stay beyond their scheduled time to help pull orders for delivery for the following day.• Read work orders / invoices to determine product needs for customer pick-up or delivery.• Frequently lift and carry building materials product by hand weighing up to 100 pounds.• Operate a forklift to load a customer’s vehicle, load an Erie Materials delivery truck, unload a vendor truck, move• product in stock, etc.• Work in the warehouse, as needed, to put away returns, stock bays, clean warehouse areas, and help walk-in customers by providing them with their recently purchased product. Appropriately receive and check in product.• Perform additional responsibilities, as assigned.
CUSTOMER SERVICE & TECHNOLOGY INTERACTION:• Provide personalized customer service through direct, in-person conversations and phone conversations.• Use of mobile apps and other technology to communicate with dispatchers and customers, which includes updates on arrival times and route changes.• Maintain a professional and friendly demeanor in all interactions, both in-person and electronically through technology mediums.• Handle customer feedback and complaints efficiently, ensuring customer satisfaction.
QUALIFICATIONS:• Valid New York State Commercial Class B driver license with a clean driving record.• Minimum of 1 year of professional driving experience is preferred.• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.• Knowledge of building materials product is preferred.• Forklift and/or Moffett experience are preferred. *Boom Crane Certification* is required.• Boom Crane experience is required and Certification is preferred.• Excellent knowledge of and adherence to traffic laws and road safety regulations.• Ability to interpret and operate GPS and other navigation tools.• Strong communication, interpersonal and customer service skills.• Ability to lift and carry building materials product by hand weighing up to 100 pounds.• Ability to pass a DOT physical and DOT drug screening.• Ability to meet FMCSA Vision requirements which include having at least 20/40 vision in each eye (with or without correction), a 70-degree field of vision, and the ability to recognize red, green, and amber traffic lights. If the standard with one eye cannot be met, a special Vision Evaluation Report (Form MCSA-5871) from an eye doctor is needed for an alternative certification (replacing the old waiver process).• Ability to meet FMCSA Hearing requirements which include having the ability to first perceive a forced whispered voice in the better ear at not less than five feet with or without the use of a hearing aid or if tested by use of an audiometric device, does not have an average hearing loss in the better ear greater than 40 decibels at 500Hz, 1000HZ and 2,000 Hz with or without a hearing aid when the audiometric device is calibrated to the American National Standard Z24.5-1951.• Ability to read, write and comprehend simple instructions, short correspondence, and memos.• Strong basic math skills which include the ability to add, subtract, multiply, and divide in all units of measure.• Have a Hazardous Materials (HazMat) endorsement or must obtain it within the first 3 months of employment if hired without it.• Have an Air Brakes endorsement.