Delivery Manager - JDE EnterpriseOne - IT Services

Total Exp: 10 - 18 Years

Location: Pune, Bangalore, Hyderabad, Chennai, Mumbai

Notice Period: Immediate Joiner

Job Description:

• Own end-to-end delivery of large-scale JD Edwards (JDE) EnterpriseOne engagements, including AMS, implementations, upgrades, rollouts, cloud migrations, and transformation programs.

• Manage delivery against agreed scope, timelines, SLAs, KPIs, quality standards, and contractual commitments.

• Establish delivery governance frameworks and drive operational excellence across JDE engagements.

• Manage onsite, offshore, nearshore, and multi-location/global JDE teams.

• Act as the primary delivery interface for client stakeholders, business leaders, and IT leadership.

• Conduct Steering Committee meetings, QBRs, service reviews, and project governance meetings.

• Build strong client relationships and proactively manage escalations, risks, issues, and dependencies.

• Govern JDE AMS / Managed Services operations and ensure adherence to SLA/KPI commitments.

• Drive ITIL-aligned Incident, Problem, Change, Release, and Service Request Management processes.

• Drive incident reduction, root-cause analysis, automation, service optimization, and continuous improvement initiatives.

• Lead JDE implementation, upgrade, migration, modernization, and rollout projects.

• Manage project scope, schedule, budget, resources, risks, issues, dependencies, and quality.

• Develop project plans, status reports, dashboards, delivery roadmaps, and executive-level governance reports.

• Own financial management for assigned engagements, including revenue, margins, utilization, forecasting, budgeting, and cost optimization.

• Ensure accurate estimation, resource planning, financial forecasting, and contractual compliance.

• Build, manage, mentor, and develop high-performing JDE delivery teams.

• Support performance management, succession planning, capability development, hiring, onboarding, and workforce planning.

• Support RFP/RFI responses, solution workshops, client presentations, due diligence, and presales activities.

• Identify and support upsell/cross-sell opportunities and contribute to account growth and practice development.

• Drive adoption of automation, GenAI, analytics, Low-Code/No-Code, and integration platforms to improve delivery efficiency and service quality.

• Drive continuous improvement initiatives to reduce operational cost, improve productivity, and enhance customer satisfaction.

Knowledge/Skills, Education, and Experience:

• 8 - 15 years of overall IT experience with significant experience in JD Edwards EnterpriseOne delivery/project/program management.

• Strong experience in JDE EnterpriseOne, preferably JDE 9.2.

• Must have experience managing JDE delivery engagements/programs, preferably including AMS/Managed Services.

• Strong experience managing global/multi-location JDE teams.

• Strong client-facing experience with the ability to interact with business stakeholders, IT leadership, and executive-level clients.

• Strong knowledge of JDE business processes including Finance, Procurement, Inventory, Manufacturing, Distribution, Order Management, Warehouse Management, and Transportation.

• Good understanding of JDE EnterpriseOne architecture and technical ecosystem is preferred.

• Exposure to CNC Administration, Enterprise Server Management, Orchestrator, AIS Server, EDI, BSSV, UDO, Security Administration, and JDE Development Tools is preferred.

• Exposure to OCI, AWS, or Azure cloud platforms and JDE cloud migration is preferred.

• Strong knowledge of ITIL, Agile/Scrum, Waterfall, Project/Program Governance, Risk Management, Resource Planning, and Change/Release Management.

• Experience managing SLA/KPI-based AMS engagements and service delivery governance.

• Experience with financial management, budgeting, forecasting, utilization, margins, and P&L/delivery ownership.

• Experience supporting RFP/RFI, presales, account growth, and client solution discussions is preferred.

• Should have strong experience in stakeholder management, escalation management, executive communication, and decision-making.

• Strong analytical, problem-solving, negotiation, and leadership skills.

• Should have excellent verbal and written communication skills.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field is preferred.

• MBA or equivalent management qualification is an added advantage.

• Hands-on JDE development/CNC expertise is not mandatory; however, the candidate must be technically conversant enough to effectively lead and govern JDE technical/functional teams.