Leads day-to-day operations at HM Courts and Tribunals Service in Birmingham, managing a team of EO managers and staff, budgets, performance and training to deliver customer-focused justice services. Core strengths: people management, stakeholder engagement (including the judiciary) and data-driven performance analysis.
Compensation
£35.3K–£37.8K / yr
Location
This position can be based at BIRMINGHAM CIVIL JUSTICE CENTRE BIRMINGHAM, B4 6DS, BIRMINGHAM EMPLOYMENT TRIBUNAL BIRMINGHAM, B5 4UU
Work setup
Not specified
Seniority
Not specified
Employment
Part time
Experience
Not specified
Category
Project management
Posted
Must have
People management skills to lead a team, with coaching aptitude to support and empower people
Management skills: plan, set realistic performance measures, delegate and review progress to improve performance and manage risks
Build and maintain effective relationships with key internal and external stakeholders at all levels; influence and negotiate to resolve competing priorities
Effective communication skills, including delivering and leading on key messages consistently
Ability to analyse data, identify trends and workflow requirements to make informed decisions
Must have and maintain the legal right to live and work in the UK; basic criminal record check required
Nice to have
Leadership behaviour (assessed during selection)
Changing and Improving behaviour (assessed during selection)
Full description
Job grade: Higher Executive Officer
Contract type: Permanent
Type of role: Operational Delivery
Working pattern: Flexible working, Full-time, Part-time
Number of jobs available: 2
Location
This position can be based at BIRMINGHAM CIVIL JUSTICE CENTRE BIRMINGHAM, B4 6DS, BIRMINGHAM EMPLOYMENT TRIBUNAL BIRMINGHAM, B5 4UU
About the job
Job summary
Please refer to Job Description
Job description
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focussed and intent on delivering excellent service, then this is an exciting leadership role.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Location
These posts will be based at either Birmingham Employment Tribunal, City Centre Tower, 13th Floor, 5-7 Hill Street, Birmingham, B5 4UU or Birmingham Civil Justice Centre, Priority Courts, 33 Bull Street, Birmingham, B4 6DS
About your role
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition.
You will be responsible for the smooth running of Birmingham Employment Tribunal or Birmingham County Court leading your team of EO managers and other staff and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders, which will include the judiciary.
Delivery Manager (Ref: 23664) at HM Courts and Tribunals Service (This position can be based at BIRMINGHAM CIVIL JUSTICE CENTRE BIRMINGHAM, B4 6DS, BIRMINGHAM EMPLOYMENT TRIBUNAL BIRMINGHAM, B5 4UU) — aijobsearch
Please refer to the role profile attachment to understand more about this key leadership position.
Essential knowledge, skills and experience
· People management skills to successfully lead your team, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.
· Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
· Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.
· Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.
· Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.
Lead criterion at application stage: Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received.
Your development
Our HMCTS Leadership Development offer is designed to strengthen your leadership skills, with practical tools and learning that fit around your role. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.
If you are ready to take on a challenging and rewarding role with real purpose, apply today.
Further details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week.Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Person specification
Please refer to Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
Leadership
Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
Tell us about a time you improved performance on your team. What did you do and what was the result? This question will be probed further at interview.
Benefits
Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides (opens in a new window).
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link:
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the
Civil Service People Plan (opens in a new window) and the
Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/