Dental Lab Inside Territory Sales Associate

General Description of Function:

The Inside Sales Representative is a self-motivated, organized individual who thrives on building and maintaining relationships with current and prospective dental practices from within the lab. This role focuses on driving revenue growth through remote outreach, digital presentations, and high-level customer support. This position offers base pay plus unlimited commission potential.

Primary Responsibilities and Essential Functions of the Position:

• Sales Strategy & Execution: Plan and manage effective remote sales strategies to reach or exceed account growth and revenue expectations
• Relationship Management: Establish and develop relationships with current and prospective customers via telephone and digital platforms to generate new business
• Remote Presentations: Conduct telephone calls, webinars, and virtual presentations to showcase laboratory services and products
• Issue Resolution: Expedite the resolution of customer problems and complaints to ensure high satisfaction and retention
• Internal Coordination: Partner with leadership and technical service groups to coordinate sales efforts and ensure case success
• Practice Partnership: Act as a consultant to dental customers to assist in the success of their practice and the laboratory
• Brand Representation: Professionally represent the laboratory during webinars, study clubs, and virtual educational programs
• Outbound Activity: Maintain a high volume of daily activity, averaging 40–60 outbound calls and personalized follow-up emails to prospective and existing accounts
• Lead Conversion: Successfully convert a set percentage of leads into active clinical accounts monthly
• CRM Diligence: Ensure 100% accurate and real-time logging of all customer interactions, notes, and follow-up tasks

Skills and Abilities Required:

• Communication: Excellent written and oral communication skills, with a mastery of telephone-based sales
• Technical Proficiency: Advanced computer skills, specifically with MS Office products and virtual meeting platforms
• Analytical Skills: Ability to analyze market data, plan remote selling activities, and provide accurate sales forecasts
• Subject Matter Expertise: Ability to communicate complex dental lab procedures to a wide variety of audiences
• Time Management: Superior ability to prioritize multiple tasks, projects, and high-volume outreach in a fast-paced environment
• CRM Mastery: Proficiency in Evident and HubSpot to manage the sales pipeline and track customer lifecycles
• Digital Communication: Expert-level use of Zoom, Microsoft Teams, or Google Meet for virtual consultations and product demonstrations
• Lab Management Systems: Ability to quickly learn and navigate dental-specific lab management software (e.g., DLPlus or Magic Touch) to track case statuses and history

Minimum Education and Experience Required:

• Professional inside sales or tele-sales experience, preferably in the dental or healthcare industry
• High level of integrity, ethical standards, and a strong work ethic

Environmental Conditions/Equipment Used:

• Regular use of office equipment, including computers, headsets, and multi-line phones

Physical Requirements:

• Regularly required to sit for extended periods, stand, and reach