Deputy General Manager/General Manager - Quality

Location: Vadodara, Gujarat.

Experience: 15 years.

Key Responsibilities:Quality Systems Implementation & Compliance:

• Implementation and maintenance of procedures related to:

• Identification and traceability of finished products.

• Inspection and testing of finished bottles and vials.

• Inspection and test status control.

• Control of non-conforming products.

• Corrective and Preventive Action (CAPA).

• Handling, storage, packaging, preservation, and delivery of finished bottles and vials.

• Review and continuous improvement of the Quality Management System.

• Ensure full compliance with:

• GMP (Good Manufacturing Practices).

• QMS (Quality Management System).

• ENMS (Energy Management System).

• FSMS (Food Safety Management System, if applicable).

• ISO standards.

• EMS (Environmental Management System).

• OHSAS / Occupational Health & Safety standards.

• Lead internal and external audits.

• Maintain documentation as per regulatory requirements.

Raw Material & Batch Quality Control:

• Inspection and approval of:

• Silica sand.

• Soda ash.

• Limestone.

• Dolomite.

• Cullet.

• Additives and colorants.

• Monitor batch composition accuracy and homogeneity.

• Conduct chemical analysis and maintain test records.

• Coordinate vendor quality audits and supplier improvement programs.

In-Process & Cold End Quality Control:

• Overall Responsibility of Cold End Department.

• Supervise inspection activities at Cold End.

• Monitor and control:

• Dimensional accuracy.

• Weight consistency.

• Wall thickness.

• Finish and neck dimensions.

• Visual defects (checks, cracks, stones, blisters, inclusions, seeds, scratches).

• Ensure proper functioning of inspection machines:

• Automatic inspection machines.

• Camera-based defect detection systems.

• Leak testing equipment.

• Vertical load testing machines.

• Thermal shock testing systems.

• Monitor annealing lehr temperature profile and stress levels.

• Conduct strain testing using polariscopes.

• Maintain AQL levels and rejection analysis.

Finished Product Inspection & Testing:

• Ensure proper identification and traceability of finished bottles and vials.

• Maintain inspection and test status of each batch.

• Conduct:

• Compression testing.

• Internal pressure testing.

• Impact resistance testing.

• Thermal shock resistance testing.

• Approve/reject finished goods before dispatch.

• Ensure proper packaging, preservation, and delivery as per customer and regulatory requirements.

Control of Non-Conforming Products:

• Identify and segregate non-conforming products.

• Ensure proper labeling and documentation.

• Conduct Root Cause Analysis (RCA).

• Implement Corrective and Preventive Actions (CAPA).

• Monitor effectiveness of corrective measures.

Customer Complaint Handling (B+C Sort):

• Overall responsibility for customer complaint resolution.

• Handle B+C Sort activities effectively.

• Conduct complaint investigation and defect analysis.

• Coordinate sorting, inspection, and corrective actions.

• Maintain complaint trend analysis reports.

• Reduce repeat complaints through systemic improvement.

Calibration & Laboratory Management:

• Ensure calibration of inspection and measuring instruments.

• Maintain calibration records and schedules.

• Oversee laboratory testing activities.

• Ensure all instruments comply with standard requirements.

• Maintain documentation and test reports.

Training & Records Management:

• Identify training needs for department members.

• Provide and maintain records of training.

• Conduct regular skill development and GMP awareness sessions.

• Ensure competency evaluation of inspectors and technicians.

Process Improvement & Cost of Quality:

• Monitor:

• Rejection %.

• Customer complaint rate.

• First-pass yield.

• Cost of poor quality (COPQ).

• Drive Six Sigma / Lean initiatives.

• Improve production yield and reduce breakage.